Special assistance for vulnerable customers

We like to give tailor-made services to customers who may, from time to time, need a bit of extra help.
If you tell us what help or services you need from us, we’ll keep your details safe on our WaterCare register so that when that time comes, you get the support you need.

Find out what WaterCare services we can offer. With WaterCare you can also register a password for us to use if we need to visit.Register on-line to join our WaterCare service. You can also register a password with us for extra security.

If you’re using a lot of water, and you need some help managing your water bill, you might find that being on WaterSure or AquaCare Plus helps.

WaterSure keeps your payments the same no matter how much water you use. This tariff has a fixed, higher annual standing charge and no charge for the volume of water used.

AquaCare Plus makes your water bill vary less when you use more, because most of your bill is made up of the fixed standing charge.