customer services visit to a customer at home

The next time someone knocks on your door and says they are from Anglian Water, we’d like you to take just a little of your time to double-check their identity before you let them in.

Bogus callers may claim to be from Anglian Water or even from ‘the water board’ and they might look quite convincing too, but you can find out for sure with one quick free phone call.

Everyone calling on our behalf always carries an identity card which they will give you to inspect. It has a Braille strip on the back and the freephone number for Anglian Water.

If you are still not sure, please take their card and close the door while you call us, any time of day or night, on 0800 145 145.

Using our ‘Fitting Image’ scheme, we can describe the person on your doorstep and give you their unique number. Only a genuine Anglian Water employee will be able to tell you what that number is and if they can’t then our advice is simple. Don’t let them in and call the police.