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Drinking water quality

Girl drinking a glass of water

Every day Anglian Water supplies 1.2 billion litres of drinking water to customers from 140 water treatment works through approximately 37,000 kilometres of water mains. Drinking water quality remained excellent in 2008, with our mean zonal compliance increasing to 99.98 per cent, our highest ever value.

Latest drinking quality reports

  • 22 June 2009
    Drinking Water Quality Report 2008 (pdf, 3.58MB)

    Describes how we ensure that the drinking water we supply is at the highest possible standard, and details ways in which customers can help to maintain this

  • 02 June 2008
    Drinking Water Quality Summary (pdf, 0.11MB)

    Provides details of the quality of drinking water at our treatment works, storage points, and at our customers’ taps in 2007 and highlights our continued high compliance with regulatory requirements

Further independent information on drinking water quality in the Anglian Water region can be obtained in 'Drinking Water 2008', a report by the Chief Inspector of the Drinking Water Inspectorate.

Water supplies in the region are taken from three sources; direct from rivers, reservoirs and from groundwater.

Direct from rivers - direct abstraction from rivers accounts for only five per cent of the water supplied. Most water treatment works which abstract directly from rivers have a small amount of buffer storage before treatment and all are able to use alternative supplies.

Reservoirs - nearly half the water supplied comes from large storage reservoirs. The prime purpose of these reservoirs is to provide a water resource for public water supply by storing surplus flows in the autumn and winter months. In this way we maintain secure water supplies throughout the year. Many of these reservoirs, for example Rutland Water and Grafham Water, are best known for their amenity and nature conservation use, and we strive to maintain and enhance these facilities to benefit the environment and our customers.

Groundwater - the remainder of our water supplies are abstracted from seven major underground sources (aquifers) via more than 450 boreholes.

The major aquifer is chalk. Groundwater is typically of excellent quality and is characterised by the hydrogeology and mineralogy of the aquifer.

Anglian Water Groundwater

Water treatment processes are followed to ensure the required standards for drinking water quality are met.

Our contact centres in Lincoln and Hartlepool handle more than two million calls a year. They  ensure that our customers’ queries are answered and we provide any information or help they may need.

Our customer helpline number is 08457 145 145.

For full details of the water quality in your area, please use the postcode search function provided on this website.

 

Copyright © 2010 Anglian Water Services Ltd All rights reserved

Registered in England No. 2366656

Registered Office: Anglian House, Ambury Road, Huntingdon, Cambridgeshire. PE29 3NZ