House illustration showing where water is used

What is the LITE tariff and how can it help me?

LITE (Low Income Tariff for Eligible Households) has been designed to support people with low disposable income who may be struggling to afford their water bill.

We can help by applying a discount to your bill of up to 80%.

Eligibility for this tariff is based upon an individual assessment of your financial circumstances. A discount will be awarded where your bill represents a large
proportion of your disposable income.

Applications will be independently assessed by Central and East Northamptonshire Citizens Advice Bureau, who will determine the appropriate level of discount that is given.

The Citizens Advice Bureau can also look at additional support and ways that they may be able to increase your income and signpost local sources of help and advice.

Water Meters

To qualify applicants must have a water meter fitted at the property and be paying measured water based charges.

If you don’t already have a water meter, we will arrange for one to be fitted free of charge. We can also offer water saving advice and fit free water saving devices while
we are doing this work. A water meter allows you to have more control over your bill because you only pay for what you use.

However if you change your mind you can switch back to unmetered charges at any time within the first two years of a meter being installed.

If you’re paying measured water charges, we can arrange for a free water saving home visit where one of our experts can fit water saving devices free of charge, which can not only save you money on your water bill but also save you money on your energy bills.

Payment

If you are accepted to the LITE tariff it is a requirement that you maintain your payments on the account. If you fail to maintain the payments that are agreed then you will be removed from the tariff and will be unable to reapply for 12 months.

You will be able to pay your bill when it arrives or alternatively on a Payment Scheme which will ensure you are paying to the terms and covering your consumption in time for the next bill.

Where a Payment Scheme is not affordable we will look at agreeing an Instalment Plan to cover your consumption. As we do share our information with Credit Reference Agencies we will report the status of the arrears along side an Arrangement flag.