Use of this site is provided by Anglian Water Services Limited (AWS) subject to the following Terms and Conditions:

1    Terms and Conditions

1.1    Your use of the website constitutes acceptance of these Terms and Conditions at the date you first use the site.

1.2    We reserve the right to change these Terms and Conditions at any time by posting changes online. Your continued use of the site after changes are posted constitutes your acceptance of the terms and conditions (as modified).

1.3    If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on the site relating to specific material then the latter shall prevail. Further, where goods or services are provided via the site our liability shall be limited as provided by the specific terms and conditions applicable.

1.4    If these Terms and Conditions are not accepted in full, the use of this site must be terminated immediately.


2    Availability and Use of the Site

2.1    We do not warrant (i) that access to this site will be uninterrupted or error free, (ii) that defects will be corrected, or that (iii) the site or the server that makes it available are free of viruses.

2.2    AWS will not be liable to you or any other third party if, for any reason, the site is unavailable for any period of time and access to the site may be suspended at any time without prior notice being given.

2.3    In accessing the site, you agree to use it only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.

3    Content of Website

3.1    Although care has been taken to ensure the availability, accuracy and electronic integrity of the site and its content, AWS accepts no liability for loss of any kind incurred as a result of reliance on any information or opinions provided within the site, even if the information is wrong or inaccurate, or arising for your inability to use the site or any material contained in it or from any action or decision taken as a result of using the site.  Although AWS aims to update this site regularly, any material on the site may be out of date at any given time, and AWS is under no obligation to update such material.

3.2    We can accept no responsibility for any damage caused to you or to any third parties by any material which you download from this Site.

4    Intellectual Property  Rights

4.1    Copyright in the design of and material on this website (including without limitation, the website design, text and graphics and the arrangement of them) is owned by or licensed to AWS, unless stated to the contrary.  You may download it to a local hard disk for personal use.  The content of the website may not otherwise be copied, or stored in any electronic retrieval system, or incorporated into any other website, publication or other work in any form without the prior written consent of AWS, or in accordance with the Copyright, Designs and Patents Act 1988 (as amended).

4.2    If you download or print copies of the content you must retain any copyright or other intellectual property notices in the original and or make clear that such material is the property of AWS.

5    Hyperlinks

5.1    Hypertext links within the site may cause you to leave our site and access other websites not under our control. We do not monitor the content of third party websites and any links provided on the site are for your convenience only.

5.2    AWS accepts no responsibility for the content of or information on any site to which its site links.  For the avoidance of doubt, after you leave the site (whether knowingly or not), AWS can no longer be responsible in any way for any material that you encounter and excludes to the fullest extent permitted by law all liability that may arise with respect to or as a result of such material causing any damage, costs, injury, or loss of any kind.

5.3    For the avoidance of doubt, where you use the site for business purposes we will not be liable for any loss of business, profits, contracts, goodwill and/or any other economic loss or any indirect or consequential loss.

6    Law

6.1    This site and these terms are governed by and construed in accordance with the laws of England.  Any disputes arising shall be submitted to the exclusive jurisdiction of the English courts.

6.2    You may only link to this website with our express prior written permission. All enquiries should be addressed to the Marketing Department at the AWS registered office: Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire, PE29 6YJ, or via email at:

Last Updated: March 2009