To make sure all of our customers pay fair charges based on the actual costs to provide them the water and sewerage services they use, we are making some changes. This includes phasing out the SoLow tariff.
The lower charges for SoLow favours households with only 1 or 2 occupants, not necessarily households that are most water efficient. As more and more households become metered and manage their water consumption, the lower charges for smaller households cannot be justified.
We always encourage water efficiency and will continue to support this in a variety of ways, for example by offering water efficiency home visits.
If you are already on the SoLow tariff, the figures below will show how this change may affect your annual bill amount.