Improving the water pressure in Tiptree

When new homes are built, we have a duty to connect them to our water and sewerage networks - whilst ensuring we protect existing residents and the local environment. Ours is a growing region, we’re making sure existing residents like you will continue to receive reliable and resilient services, and there is enough water for the local environment.

We understand how disruptive projects like this can be, we have taken all feedback on board to try and limit disruption to both our customers and the community as much as possible.

We have been working over the past few months to look at ways we can reduce our programme and provide further mitigation and get out of the roads as quickly as possible. We completed some trial holes in December to better understand the ground in hope that sections of the work could be complete under traffic lights. Unfortunately the results of these trial holes confirmed this was not an option due to the location of existing pipes and the working area needed to complete this work safely not only for the workforce, but the general public too.

We have therefore had to close Factory Hill while we complete this section of work. We have additional teams on the ground and will be working weekends to speed this up. We originally planned for the closure to take around 6 weeks, however, we believe we can outperform and complete in 3 weeks. As always this is subject to change as with any engineering projects.

The official diversion route is via Tolleshunt D’Arcy, Birch and Smythes Green which takes traffic through the same classification of road as Factory Hill. This route is clearly signposted and suitable for 2-way traffic and has been specified by the local Highways Authority. Large signs have been installed at the junction of Factory Hill and Tudwick Road which state that the road is not suitable. There are also signs located on other ‘short cut’ routes. Unfortunately other than putting out signage we have no authority to prevent people using these routes. You can view the official diversion route here.

Traffic management plan

Location Type Start date End date
Station Road Road closure - view the diversion route here Complete Complete
Factory Hill Road closure – view the diversion route here Complete Complete
Factory Hill Roundabout 4-way traffic lights 20 January 2022 08 February 2022
Anchor Road 3-way traffic lights 08 February 2022 14 February 2022


Facts and FAQs

What hours will you be working?

Our normal working hours will be between 07:00 – 18:30.

Yes, you will always have access to your property or business from one end of the closure or the other.

There may be an impact to your water supply during this work, if needed it will be for no longer than 3 hours and you will be notified beforehand.

As our site teams will be working in the roads, residents will see and hear them working. This will be general construction noise and will be quite loud during certain activities, such as when we break out the road surface. Our working areas will be safely segregated using a barrier system. 
We will work in 1-200metre sections, setting up a safety zone, excavating, installing and connecting the new pipe and then backfilling and reinstating. Our site team will do everything they can to keep disruption to a minimum. 

Yes, the footpaths will remain open, and our working area will be safely segregated. Please take care when passing.

You can give us your feedback here.  
If you have any queries about this work, you can email Alternatively, you can contact our 24/7 customer services helpline on 03457 145 145.

Our teams are following the latest Government advice regarding social distancing. As key workers we are continuing to work hard providing one of life’s essential services - keeping taps flowing, toilets flushing, and drains draining.
If you’re self-isolating, our teams will take the necessary precautions if we do need to visit you. Our priority is always to keep both you and our colleagues safe. If you want further information on the steps we’re taking, please click here.
If you’re in one of the high-risk groups identified by the Government as having a medical condition that makes you especially vulnerable to Coronavirus, we’d urge you to sign up to our Priority Services Register by visiting or so we can support you in the best way. 

Our free Priority Service is available to households that need additional practical support. Tell us what you need. Or let us know about elderly or vulnerable relatives or friends living in our region who may need some help. 
Please call us on 03457 145 145 for more information on our Priority Service or find out more here.

Another Anglian Water team will be working on Oak Road installing 300metres of new water pipes to support the development North of Tiptree.

The road will be closed from 08 November 2021 - 26 November 2021, you can view the official diversion route here.