Positive impact on communities

Our activities have a broad impact on the communities we serve. We act as a responsible citizen, taking consideration of the views of community members.

To meet this outcome

We must meet customer expectations of a tailored and inclusive service. One of our key roles in this area is to act as a facilitator for social and environmental prosperity.


Read all about our overall 2019/20 performance here, and for more details on this outcome, download the pdf below.

Performance highlights:


  • Enshrined commitment to our communities and our environment in our Articles of Association; the first major utility to do so
  • Awarded the Queen’s Award for Enterprise:Sustainable Development for a second time
  • Launched £1 million Positive Difference Fund in April 2020 to support front-line coronavirus relief in our communities
  • Raised more than £1 million for WaterAid for the second year running
  • Our education programme reached more than 35,000 people during the year
  • 2.5 million visitors enjoyed one or more of our seven water parks
  • Lowestoft Place Board established to support regeneration of the town



Outcome Delivery Incentive