Resilient business

In order to deliver the continuous service our customers expect, we must ensure that our business is designed to cope with disruptive events, especially those associated with increasingly common severe weather conditions.

To meet this outcome

We must ensure our assets are designed to cope with the most severe events, such as drought and flooding, especially as climate change will lead to an increasing frequency of such events.


Read all about our overall 2019/20 performance here, and for more details on this outcome, download the pdf below.

Performance highlights:


  • Completed AMP6 programme of capital projects to improve security and ensure compliance with government standards for operational assets at our water and water recycling sites
  • Amassed more than 900 trained volunteers in Anglian Water Force, our quick response team
  • Implemented business continuity plans to maintain essential services during Covid-19 outbreak
  • Retained our certification to ISO 22301, an international standard in business continuity
  • Reduced the percentage of homes supplied by a single source from 46.9 per cent in 2015 to 24.1 per cent in 2020
  • 27-strong team of restoration technicians trained to drive water tankers and use a variety of equipment and techniques to restore water supplies



Outcome Delivery Incentive