Customer engagement forum

Craig Bennett - Chair of the Customer Engagement Panel

Craig Bennett is the Chief Executive of Friends of the Earth, one of the UK’s most influential environmental organisations. He is the organisation’s lead campaigner and policy strategist, representing the charity with Government and other key lobbying contacts and leading its tactical response to the changing political and policy context. From 2007 to 2010, Craig was Deputy Director at the University of Cambridge Programme for Sustainability Leadership (CPSL) and, in this role, was Director of The Prince of Wales’s Corporate Leaders Group on Climate Change (CLG). Craig is a Senior Associate of CPSL and a visiting Programme Director at the Judge Business School. He is also Vice-Chair of Stakeholder Forum (the UNEP National Committee for the UK) and a Teaching Fellow on sustainability at the Department of Engineering at The University of Bristol.

Peter Olsen - Chair of the Hartlepool Panel

Peter trained as a Chartered Accountant in Skipton in West Yorkshire, qualified in 1972 and became a partner in a leading Hartlepool practice in 1974. He retired from the partnership in 2009 as Practice Chairman, having previously been managing partner for some 15 years. He specialised in charity audits and advice to that sector and in 2008 became chairman of Housing Hartlepool, the largest local social landlord looking after the welfare of 7,000 households. Peter was a member of the Hartlepool panel before and with his interest in social welfare and role as chairman of the local chamber of commerce committee is looking forward to now leading the panel and being a member of the CEF.

Cllr. Colin Davie - Councillor, Lincolnshire County Council

Colin Davie has been a County Councillor at Lincolnshire since 2005. He now serves as the Executive Councillor with responsibility for Economic Development, Environment, Strategic Planning and Tourism. He is a Trustee of National Charity, The Renewable Energy Foundation. Outside of Local Government he runs a successful International Events company staging shows and events in major emerging markets with particular focus on India, Middle East and Far East.
He is also a member of the LEP Board for the Greater Lincolnshire Area.

Martin Lord - Chair of the Affordabilty and Vulnerability Panel

Martin has a background in the not for profit advice sector. As the Chief Executive of Central and East Northamptonshire Citizens Advice he led the organisation through a period of growth and diversification including the acquisition of legal aid contracts, the development of specialist debt, benefit and housing casework services and digital inclusion and financial capability initiatives. He also led the organisation through its recent work with Anglian Water, supporting the development and delivery of the company’s  “Lite” social tariff. After undertaking a senior leadership role at The Electoral Commission, he now provides freelance consultancy services to charities and is also a board member of Greatwell Homes, a registered social housing provider in Northamptonshire.

Richard Tunnicliffe - Regional Director - CBI East of England

Richard Tunnicliffe is Regional Director, CBI East of England. Richard joined the CBI in 1997 after completing his degree in applied biology at the University of Hertfordshire. He completed his MBA in 2005.

He worked initially in the CBI headquarters with responsibility for a wide range of membership activities including recruitment and regional relations. He moved to the CBI East of England office in July 2000 where he had responsibility for the whole range of CBI activities in the East. He was appointed Regional Director in July 2005. This role includes regular liaison with senior executives in CBI member companies and lobbying on a regional level on issues such as skills, transport, broadband, housing and aviation.

He includes football amongst his wide range of interests despite his support for Barnsley Football Club! Richard is married and lives in Ely with his wife Vicky, his children Sam and Gracie and two kittens Cagney and Lacey.

Gill Holmes – CCWater - Local Consumer Advocate

Gill Holmes joined CCWater as a Local Consumer Advocate for the Central and Eastern region in April 2015. She is a Solicitor who has worked in the Courts’ Service practising criminal and family law before becoming a Senior Manager for the Service in Bedfordshire. As part of this role Gill focused on ‘quality’ and customer service issues, working closely with other agencies and Customer Focus Groups to raise standards for all those using the courts. She also worked on a number of projects relating to the collection and enforcement of financial penalties and the ability to pay. Gill currently acts as Independent Person for four Local Authorities dealing with complaints and standards issues. Gill has lived and worked in the Anglian Water region for many years, now living in rural Cambridgeshire, and is looking forward to representing consumer interests on the Customer Engagement Forum.

Dr Nathan Richardson - Policy and Projects Manager with WaterWise

Nathan has more than 30 years’ experience in the water sector in research, consultancy, industry and policy roles. Most of this has been in the Anglian region where he lives with his family. His career has focussed on developing solutions to water scarcity, pollution and flood risk pressures.

Nathan is a past chair of the Chartered Institution of Water and Environmental Management (CIWEM) East Anglian branch, representing more than 2000 water management professionals in the region. He sits on the Blueprint for Water NGO coalition which brings together 16 organisations, representing more than 6 million members, with an interest in water matters. On behalf of Blueprint he is currently co-ordinating engagement with government, regulators and water companies on the price review in 2019 and will bring a wider sectoral view along with his regional experience into his role on the CEF. 

Beth Corbould - Economist and Policy Specialist - UK Civil Aviation Authority

Beth is an economist and policy specialist with particular experience working in economic regulation in the UK, currently with the UK Civil Aviation Authority. Beth is focussed on putting the consumer at the heart of airport regulation by leading on the implementation of consumer research driven business plans and outcome-based regulation. Beth holds undergraduate and Masters degrees in economics, and has previous experience working in the Civil Service in Australia and the Office of Rail and Road in the UK. 

Dr Paul Metcalfe - Managing Director of PJM Economics

Paul joins the CEF as an expert advisor.  His expertise lies in the interface of economics, regulation and customer insight with a particular focus on the water sector. He has completed dozens of studies focussed on the design and analysis of customer surveys to explore customers’ priorities, preferences and willingness to pay within a regulatory context. This includes work for several water companies at PR09, PR14 and PR19 to support their business plans as well as similar work in energy, transport and postal services sectors amongst others. He has also contributed to best practice industry guidelines including the UK Water Industry Research study ‘Carrying out Willingness to Pay Surveys’, and he managed the National Water Environment Benefits Study research, which focussed on national valuation of water quality improvements. Paul has a PhD in Environmental Economics from the London School of Economics. 

Jo Lancaster - Managing Director at Huntingdonshire District Council.

Jo was appointed as Managing Director at Hunts DC in June 2013. She began her career in local government as a technician in the planning department at Dudley Metropolitan Borough Council, and subsequently became a qualified town planner, working in many councils within the West Midlands in both rural and urban environments. Joanne is a strong supporter of good quality, efficient public services and is proud to be a governor at the local regional college.

Drinking Water Inspectorate

The Drinking Water Inspectorate will not attend meetings but will continue to advise for relevant agenda items.