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Top FAQs asked

How can I view location maps?

You can view maps free of charge at your local council office. (Please contact them directly for access and opening hours).

You can also view maps free of charge at Anglian Water, Henderson House, 4 Lancaster Way, Huntingdon, Cambridgeshire PE29 6XU, Monday to Friday 9.00am to 5.00pm, excluding bank holidays.

If you require printed versions of maps, please visit www.digdat.co.uk.

What is the minimum water pressure that Anglian Water must supply?

The minimum water pressure that Anglian Water must supply to its customers at the boundary stop-valve of the property is 10 mts head or 1 bar, or another way of putting it, enough water pressure to fill a cold water storage cistern in a two storey house roof space.

Can I lay my water main in the same trench as other utilities such as gas and electric?

Provided adequate clearance is provided between the water main and other utility assets, it is acceptable for the water supply to be laid in a trench common with other utilities. For further information or to discuss with our design team, please call 0345 60 66 087.

Can I have a copy of the Section 104 agreement which includes the sewers serving my property?

It is the Developer’s responsibility to provide a copy or a summary of the Section 104 agreement to all purchasers of land served by the adoptable sewers.

How do I order a map for properties or sites within our region?

Please visit www.digdat.co.uk

You will need to register on the website and will then be able to search for your chosen location and get an instant quote online.

To progress your order simply proceed to the checkout and make your payment using our secure web page.

On receipt of your payment your maps will be dispatched via your chosen delivery method.

Can I build a new extension over an existing mains water supply pipe?

No. The existing mains water supply pipe will have to be either re-routed around the new extension or it will have to be installed in a duct so that it can be removed for maintenance or repair.

Am I allowed to build over or close to public water mains?

Unlike sewers, where permission to build over or close to public sewers may be given, we DO NOT permit any building over of water mains.

Water mains operate at pressure; hence they have the potential to cause considerable damage and loss of supply for which Anglian Water could not be held liable for.

I am selling/buying a property and a public sewer is shown under the existing building/extension. How do I establish if this was approved by Anglian Water and can I obtain retrospective approval?

If a build over agreement exists then a copy would have been provided to the owner to keep with the deeds of the property and to the local land charges department of the Council. A CON29DW or Commercial drainage search would identify if such a agreement existed. Under Part H4 of the Building Regulations 2000, consent may have been granted without the need for such agreement and therefore a copy of the Building Regulations approval document may suffice. Retrospective approval cannot be granted by Anglian Water.

I am planning to carry out building works and there is a sewer crossing my land. What should I do?

When you make your Building Regulations application, Building Control should consult Anglian Water regarding any proposals within 3 metres of the public sewer. We do however strongly recommend that you contact Anglian Water before this time, so that we can discuss and agree what works are acceptable within the vicinity of the public sewer. Please be aware that planning consent does not grant approval to build over or within 3 metres of a public sewer.

10.

What are zonal charges?

Zonal charges are separate from and additional to connection charges. Zonal charges are similar to the infrastructure charges set out in section 146(2) of the Water Industry Act 1991. Our zonal charge should be paid by anyone who wishes to build or develop a property.

They are applicable for the following types of connections, whether they are direct or indirect:

• Building of new domestic premises, including permanent caravans;

• Additional new premises on the site of demolished premises;

• Conversion of existing building into additional units/dwellings;

• First time connection of an existing property;

• New commercial and industrial units.

The zonal charge consists of two elements; the fixed element and the variable element.

The first ‘fixed element’ is a figure that is applied wherever the development is situated. It is the same in nature to our infrastructure charge that applied prior to April 2018.

The second ‘variable element’ may vary according to criteria which may be introduced in future. In this charging year, we do not intend to introduce any such criteria, so there will be one single variable element applied in all cases. However, in future, we may introduce, for example, charging divergence between zones where there are different levels of infrastructure investment required.

The sum of the elements of the zonal charge is a contribution towards the cost of infrastructure provision for growth maintaining the broad level of balance with the previous charging regime.

For further information, please refer to our Charging Arrangements document.

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