Our performance

We are now publishing our performance against levels of service metrics for all our Development Services workstreams which include New Appointments and Variation (NAVs) and Codes for Adoption measures. 


All Water Companies in England and Wales have their performance published on a quarterly basis here, and you'll be able to see where we sit within league tables.


You can find the standard target measures detailed here by Water UK.


Development Services Complaints and Codes for Adoption Redress Scheme

We are committed to ensure that all our developers, NAVs and self‐lay providers (SLPs) receive a consistently high level of service and we monitor our performance very carefully. 

Our redress scheme has been published below in line with Section 10 of the Water Sector Guidance in relation to the adoption of self-laid assets by Anglian Water.

Full details of the Codes for Adoption Redress Policy can be found here.


Details of all approved Water Sector Guidance documents can be found on the Water UK website.