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Message last updated - Monday 25th January 2021
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Message last updated - Monday 25th January 2021
Message last updated - Monday 25th January 2021
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If you’re property’s been affected by flooding from sewers, call our 24 hour helpline - 03457 145 145. Then contact your insurance company. No matter what caused the flooding, your insurer is best placed to help you.
If your property has internal flooding, we will respond as soon as possible. It can take longer if we are prevented from reaching you by exceptional circumstances such as severe weather.
If your property has external flooding, we will attend as soon as we can but have to prioritise those customers in greatest need, such as those with internal flooding and customers at greater risk such as the elderly and disabled.
After visiting you, we will arrange a clean up to:
Contact your insurance company to:
Until things get back to normal, take care to:
If you feel unwell, accidentally swallow any contaminated material, or have any symptoms such as diarrhoea or sickness after the flood then call your doctor immediately.
After a flooding event
When the flood is over, we’ll do our best to find out why it happened and if we can prevent it occurring again. We can’t stop storms but we can see if there’s a better way to manage the consequences and protect you. We’ll look at how much rainfall fell at the time and how our sewer was coping before, during and after the event.
To be thorough, our investigation may take time, but we’ll let you know what’s going on.
Sewage flooding advice
We may be unable to support you if exceptional circumstances or third-party interference physically stops us from giving you the service which we want to provide.