We looked at ways to keep traffic moving, including using traffic lights. Because of existing pipes and cables under the road, the new water pipe has to be installed in the middle of the road. This means it wouldn’t be safe and there wouldn’t be enough room to let traffic past while we work on some sections of Hitchin Road. We will use traffic lights where we can.

We know it might seem like a small stretch of road, but there’s a lot involved in doing this safely and properly.

We’ve already worked hard to reduce the programme as much as we can, and we’ll work 7am to 7pm Monday to Saturday. Sometimes, though, we need to wait for test results before we can move on to the next stage, which can mean there are times when you won’t see teams on site.

This project isn’t just about laying a new pipe. We also need to make 14 connections into the existing network and connect 167 homes and businesses to the new supply.

The work’s being delivered by our long-term delivery partner, the @one Alliance, working with us to build better water infrastructure across the region. The @one Alliance brings together specialist teams from Anglian Water Asset Delivery and expert partner companies including Balfour Beatty, Barhale, Binnies, Mott MacDonald Bentley (MMB), MWH Treatment, Sweco and Skanska to plan, design and deliver major improvements like this for local communities.

Our normal working hours will be 7am to 7pm Monday to Saturday so we can finish the work as quickly as possible. And we’ll also work some Sundays if we need to. Sometimes, though, we need to wait for test results before we can move on to the next stage, which can mean there are times when you won’t see teams on site.

We’ll share updates through letters, emails, text messages, this page and social media.

There will be some construction noise, especially for people who live down Hitchin Street. We will do everything we can to keep noise to a minimum and will aim to work during normal daytime hours wherever possible.

We’ll need to dig trenches in the road to lay the new pipes. Once that work is finished, we’ll refill the trenches and repair the road surface with new tarmac. This will be along the sections where we’ve been working, but we won’t be resurfacing the full width of the road.

Yes, the footpaths will stay open for pedestrians. But please take extra care when you're walking past our work.

We’ll try to avoid interruptions where we can. But if we need to switch your water off for a short period at any point, we’ll always let you know in advance.

You can contact us by phone on 03457 919 155 or via email at onealliancecustomers@anglianwater.co.uk and one of the team will be happy to help.

We will always work with the emergency services and, where it is safe, allow access through the work. If it is not safe at the time, they will need to use the agreed diversion route.

We’re investing almost £4.9 million to upgrade your local water recycling centre off Furzenhall Road. This work will improve the way we clean and treat wastewater, helping keep the water we return to the environment even cleaner.

The work is due to start later this year and will take around a year to complete.

We’ll install specialist new equipment that helps remove more of the substances that can affect rivers and streams. This will help protect local waterways and support wildlife in the area as Biggleswade continues to grow.