There will be some construction noise, especially for people who live down High Street. We will do everything we can to keep noise to a minimum and will aim to move any particularly noisy work to later in the day.

We’ll try to avoid interruptions where we can. But we will need to turn some people off water while we connect them to the new pipes. If we need to switch your water off for a short period at any point, we’ll always let you know in advance.

We looked at ways to keep traffic moving while we work. But because the road is narrow, there wouldn’t be enough space to carry out the work safely while also allowing vehicles to pass through.

The road closure will stay in place 24/7 for the duration of the project. For safety reasons, it isn’t suitable to cover the holes overnight on this project. Some areas will contain ongoing pipework and uneven ground, which means road plates can’t always be used safely. There would also be a risk of plates moving, especially overnight when the site is unattended.

Yes. We looked at a range of options before deciding on our approach. Building temporary or alternative roads would cost significantly more than the project itself, which wouldn’t be the best use of customer money.

We received mixed feedback about weekend working at our drop in event. We’ll continue reviewing opportunities to work weekends where it’s appropriate and where we can make good progress.

Suffolk Highways have recently inspected the roads nearby and will continue monitoring them during and after our work. You can also report potholes directly to Suffolk County Council online. Repairs are prioritised based on factors such as road type, location and severity.

Speed restrictions are managed by the local highways authority. We’ve raised concerns about vehicle speeds in the area and will continue monitoring this throughout the project. We’re not currently planning to introduce additional speed restrictions when the work starts, but we’ll continue reviewing this during the project and may introduce further measures if needed.

We’ve been working closely with local bus operators to agree arrangements while the work takes place.

A temporary turning point for buses will be located near our site compound area. We’ll share full details, including how services will operate, in our next customer letter.

We understand how important emergency access is.

We’ll always work closely with the emergency services and, where it’s safe to do so, allow access through our work area. In some situations, this may not be possible because of space restrictions, so emergency services may need to use the agreed diversion routes.

All business will stay open, and we’ll provide access where we can. We’re working with local businesses to understand how our work will impact them and how we can support them throughout. Access will always be available to businesses along the High Street you may just need to take an alternative route to reach them or travel by foot. Please continue to use your local businesses during our work.

Yes. We’ve arranged for additional parking spaces to be available, including some near our compound area off Bildeston Road/High Street. Extra parking may also be available at Chamberlin Hall when there are no events taking place.

Yes, footpaths will remain open for pedestrians throughout the work. Please take extra care when walking past the work.

We’ll need to dig trenches in the road to install the new pipes. Once the work is complete, we’ll refill the trenches and repair the road surface with new tarmac in the areas where we’ve been working. We won’t be resurfacing the full width of the road.

We understand diversion routes may add extra time and mileage to journeys, and we’re sorry for the disruption this may cause.

Unfortunately, we’re unable to offer compensation for additional mileage linked to road diversions. Like all essential water network upgrades, projects like this are funded through customer bills, and we need to make sure that money is focused on maintaining and improving our networks for communities across the region. This is also the same approach used by the highways authority.

We’ll share updates through letters, emails, text messages and social media about our work. Our dedicated webpage will also be updated weekly once the work starts. Our dedicated Customer Experience Specialist, Ashton, will also be on site regularly throughout the project to check in with residents and support the community while the work takes place.

Supporting the local community is important to us, and we’re exploring opportunities inspired by the ideas shared at our drop in event. We’re always looking at ways we can give back locally, including volunteering opportunities to help improve the area. If you have any ideas, please get in touch with us at MLcustomers@anglianwater.co.uk.

You can contact us on 03457 919 155 or email MLcustomers@anglianwater.co.uk and one of the team will be happy to help.