Contact and support

If you would like to discuss plans for a new development, a home improvement, have a query on a planning application, a new water or drainage connection or you are ready for your meter to be installed, please contact our Development Services Team

03457 145 145

Monday - Friday: 08:00-17:00

Saturday: Closed

Sunday: Closed

If you are a business you can choose which retailer to use to provide your water and sewerage or trade effluent services. Find out more here.

You can make a payment over the phone via our automated phone service which is open 24 hours a day.

03457 919 155

You can also make a payment online.

Monday - Friday: 24 hours a day
Saturday: 24 hours a day
Sunday: 24 hours a day

03457 919 155

If English is not your first language please ask for our language line service.

Our call centre agents are also available to chat with you on WhatsApp. Just choose ‘change language’ once you’ve clicked the link and we’ll be happy to help.

Monday - Friday: 08:00-20:00


Saturday: 08:00-16:00


Bank holidays: 10:00-16:00

Sunday, Good Friday, Easter Sunday, Christmas Day and Boxing Day: Closed

Contact us using a sign language interpreter. Use the Interpreter Live Service, provided by Sign Solution.

You can use a text relay service via a mobile phone or other mobile device by downloading the Relay UK app for free here.

Monday - Friday: 08:00  to noon
Saturday: 08:00 to noon
Sunday: 08:00 to noon

You can use a text relay service via a mobile phone or other mobile device by downloading the Relay UK app for free here.

Monday - Friday: 24 hours a day
Saturday: 24 hours a day
Sunday: 24 hours a day

0800 145 145

Double-check any Anglian Water employee's identity.

Monday - Friday: 24 hours a day
Saturday: 24 hours a day
Sunday: 24 hours a day

03457 919 155

Please call us for more information about having a meter installed, or to make or change an appointment for a new or existing meter.

Monday - Friday: 08:00-20:00
Saturday: 08:00-16:00
Sunday: 10:00-16:00

Bank Holidays: Closed