Global FAQ | Anglian Water Services

I have no water, is there a problem in my area?

If you're experiencing problems with your supply, it may be an issue that we're already aware of and are working hard to get repaired.

You can find out by visiting our 'In Your Area' and entering your postcode to see details of all current work.

If there are no works showing in your area, please contact us via Facebook or Twitter where we offer support and advice 7:30am - 10pm Monday to Saturday and 8am - 5pm Sunday.

You can also call our 24/7 emergency hotline on 03457 145 145.

Can I contact you by live chat?

We have dedicated live chat team who can help you with any billing and operational issues.

If someone is available to chat, a link will appear to the right of the screen, or you can find a full list of available contact methods and opening times on our contact us page.

How do I get a free garden kit?

We have lots of information on how to save water in the garden. We want to help you get started on the right foot, so we've got our wonderful water saving garden kit to help you become water efficient.

You can order yours here.

Watch our water saving videos and learn How to use our garden kit or How to install a water butt.

How can I register a new account?

Congratulations on your new home!

It’s really quick and easy to register your new property. You can find all the details on how to setup a new account on our moving page.

If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help.

If someone is available to chat, a link will appear to the right of the screen, or you can find a full list of available contact methods and opening times on our contact us page.

What does CR mean on my bill?

CR represents a credit on your bill.

Any overpayment or credit on your account will be deducted from the balance on your next bill when it's produced. If you don't want to wait until then, please give us a call on 03457 91 91 55.

Or, if you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat, a link will appear to the right of the screen.

How do I report a blocked drain?

If you think a sewer is blocked we can come out and investigate this, please get in touch by calling our Operations Team on 03457 145 145.

We're available 24 hours a day and the call will cost local rates.

If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat, a link will appear to the right of the screen, or you can find a full list of available contact methods and and opening times on our contact us page.

Can you help me find my meter?

Water meters can be located internally or externally.

Internal meters can be found under the kitchen sink, in an airing cupboard or behind a toilet. External meters can be found immediately outside the boundary of the property that they serve, down in the ground.

If you're having difficulty locating your meter, please call us on 03457 91 91 55.

If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat, a link will appear to the right of the screen.

Can I contact you by email?

You can contact us by email by completing our online email form.

If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help.

If someone is available to chat, a link will appear to the right of the screen, or you can find a full list of available contact methods and opening times on our contact us page.

How can I get a new connection?

If you need a new connection to our water main, you can easily find out how to apply and what the process involves. Just visit our page on new or replacement water connections or call us on 0345 60 66 087. If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat, a link will appear to the right of the screen, or you can find a full list of available contact methods and opening times on our contact us page.

10.

What payment options are available?

If you prefer to make regular payments, there are a number of different ways to pay your bills with us.

Many customers choose to pay by monthly direct debit. You can now set up a payment arrangement and manage a wide range of elements relating to your account online using MyAccount.

Other options for payment arrangements include by standing order, payment booklet or payment card. Our payment cards can be used at a Payzone or Paypoint outlet.

If you prefer to chat to someone, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat, a link will appear to the right of the screen.

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FAQs