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Our metering and water saving programme

Metering graphic

Switching to measured water as part of our meter fitting programme, could save you money.

We're currently fitting water meters selected neighbourhoods in one of  the driest parts of the country and working with customers to save water and reduce the amount of water we all use. The meters are fitted free of charge and once they've been installed, households will be given the choice to pay for water in an alternative way - instead of paying a flat fee for water, you can choose to pay for the water you actually use. We think it's a lot fairer but making the switch will be entirely up to you. 

Find out if our metering programme is coming to your neighbourhood. 

The three easy steps to our programme:

  1. Survey - We'll find the best place to fit the free water meter.
  2. Install - Where possible, we'll fit the meter outside your property.
  3. Choose - We'll give you an information pack to help you decide whether switching to measured water is the best option for you.

There's no need to register for a survey because we'll be in touch as part of the programme.

Find out more about the programme

Answers to most frequently asked questions
Switch to metered charges
Find out how to switch once the meter has been fitted
Why should I save water?
Water falls out of the sky. Why save it?

It's your choice

You don't have to switch to measured charges, it's up to you, but many of the people that do have found they've save money - on average, £150 per year.

What if you change your mind?

If you do switch but you don't see the savings you expected, you can go back to unmetered bills anytime within two years using our switchback guarantee.

* For a metered property, the charge is based on volume of water used and/or a charge for sewerage, which is usually calculated to be 90% of the water supplied, plus a standing charge. Find out more here.

What if the metering programme isn't planned to come to your area?

If we're not fitting water meters in your neighbourhood you can still request to have a water meter fitted.

The Big Bits & Bobs Giveaway

To help you save water and possibly reduce your bill, don’t miss out on our time limited offer of free water saving advice in your home.

During the visit we'll giving tips on how to save water, cutting your bills and, where possible, we’ll supply and fit water saving products (our Bits & Bobs). 




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Registered in England No. 2366656. Registered Office: Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6XU