Anglian Water launches five-point Recovery Plan

17 June 2021


Anglian Water has today launched its Plan for Community Recovery outlining its purpose-led response to community support as part of its commitment to the environmental and social prosperity of its region.  

The plan summarises the continued support Anglian is committed to giving to communities across its region, setting out the company’s determination to work with partners and policymakers to realise a long-term, sustainable social and economic recovery following the pandemic, and its belief in ‘building back better’. 

The five-point Plan focuses on health and wellbeing, supporting vulnerable customers, increasing social mobility and being an inclusive business, and solidifies Anglian’s formal ‘Social Contract’ set out between the company, its customers and the environment. Within the plan, the water company outlines its commitment to provide financial support to almost half a million customers each year. 

Anglian’s Community Recovery Plan complements the five-point Green Recovery Plan, published in September 2020, which outlined Anglian’s journey for environmental recovery from the pandemic and set out plans to accelerate £300 million of environmental investment, which are now being implemented, with 520 schemes delivered in 2020/21 alone. 

Both Plans support Anglian in addressing the unique pressures it faces, as the water company with the fastest-growing population in the UK and one of the driest regions in the country, while fulfilling its commitment to bring wider environmental and community prosperity to the region it serves. 

Whilst Anglian’s commitment to the social prosperity of its region stretches back many years, recent highlights include fast tracking the £1 million Positive Difference Fund last year, which has helped over 100,000 individuals, the introduction of its Employee Assistance Fund during the pandemic, the launch of its new partnership with Marie Curie Cancer Care to provide extra support and care for customers, and the recent recruitment drive which has seen 200 new leakages roles created this year. 

The Community Recovery Plan builds on Anglian’s strong track record of supporting its people and its communities and sets out further commitments, including, among others: 


By 2025

·       The delivery of £300 million of accelerated investment in environmental schemes through the Water Industry National Environment Plan


·       The delivery of £12 million in partnership funding for flood prevention schemes across its region to safeguard homes and communities


·       Providing support to more than 475,000 financially vulnerable customers each year via special tariffs or payment holidays for those struggling with their bills.


By 2030

·       Having a positive impact on half a million beneficiaries through its Education, Place Regeneration and community investment programmes and the Positive Difference Fund


·       Leading the water sector to reach net zero carbon emissions, helping mitigate the impact of climate change on its region and meeting its Public Interest Commitment

Peter Simpson, Anglian Water CEO, commented: 
“We recognise the unique opportunity a water company has in its communities in helping deliver environmental and social prosperity to its region. We are proud of our excellent track record in working collaboratively and effectively with partners to deliver positive change. Drawing together our work under this new Community Recovery Plan is another demonstration of our commitment to this.” 

To read Anglian Water’s five-point Community Recovery Plan, click here