Help if you're struggling to pay

We’re always looking for new ways to do the right thing for customers, and in the last year we’ve helped over 330,000 customers stay on top of their bills and get the support they need. 


Need help with your bill? 
If you’re struggling to pay your bill, our specially-trained Extra Care Support team can help find a way forward with a personalised plan. We can check you’re on the right tariff, look at payment plans and point you towards other help and benefits.


Support through the hardest times ​
We can all benefit from a bit of extra help at some stage in our lives. This could be due to age, ill health, disability, mental health problems, financial worries or even language barriers. Registering for the Priority Services Register is free and means we can support you in lots of practical ways. Find out more here.​

Remember, you’re able to stay on a discounted tariff if you move to a new property in our region, just quote your existing Anglian Water account details when you move.


Free Independent Advice​
There are lots of organisations who can provide free independent advice:​

StepChange has a team of debt experts on hand to provide free, expert advice.​

Citizens Advice can help you deal with your debt problem and  support in getting your finances back on track.​

National Debtline is an independent charity dedicated to providing free debt advice.​

Money Helper is an independent service, set up by the Government to give free, unbiased money advice.​

CCW is the independent voice for water customers across England and Wales, providing free advice and support with your water bill.​

* Please note that Anglian Water is not responsible for the contents of external website and usage of the link should not be taken as endorsement.