What are our LITE and Extra LITE tariffs and how can they help you?

​We created our LITE and Extra LITE tariffs as one of the ways we can support you if have little spare money once your bills are paid and you’re struggling to pay your water bill.


​Based on your individual situation you could get a discount of up to 50% on your water and sewerage charges by switching to one of these tariffs.


Can I switch to this tariff?

Our Extra Care team are here to help find the right tariff and explore other ways to help you stay on top of your bills.​

Simply answer a few straightforward questions online or over the phone by calling us on 0800 169 3630 and we’ll see if you’re able to switch tariff or we’ll recommend other ways we can help you. We’ll never ask for more information than we need to know, and any conversations you have with us will remain private. ​

These tariffs are available if you have a water meter at home. Don't worry, if you don't have a meter and we're able to fit one, we'll install it for free. If we're unable to fit a meter for any reason, we have other tariffs available to help you and our Extra Care teams will talk you through the options.

How do I know if I have a water meter?

Not sure whether you have a meter? Have a look on the latest paper or online copy of your bill (you can always find these by logging in to MyAccount) to check.


What happens after I’ve switched?

Once you’re on LITE or Extra LITE, it's important to try to keep on top of your payments to keep your discount. If you don’t make your payments, we may have to move you back onto our standard tariff.

If you’re worried about your finances or are falling behind on your bill, our Extra Care team can help you set up a payment plan to make sure your payments are covering what you’re using as well as helping to clear your bill.​