{{selectedAlertBand.alertDescription}}
{{selectedAlertBand.incident.heading}}
Message last updated - Sunday 03rd December 2023
{{selectedAlertBand.incident.heading}}
Message last updated - Sunday 03rd December 2023
Message last updated - Sunday 03rd December 2023
{{selectedAlertBand.alertLinkText}} {{selectedAlertBand.alertLinkText}}
For further updates subscribe
Our core customer information document acts as our operating manual – it details what you can expect from us and what we’ll do to make amends if we fail to meet any of these service standards.
Some of our standards include:
Find all our promises in section 8 of the Core customer information document below.
Compensation after an interruption to your water supply
If we fail to meet any of these standards, we will automatically credit £30 to your account and a further £30 for every additional 12 hours that you remain without water. You may request a direct payment. Payments will be made within 20 working days. If we fail to make a payment within this time, we’ll pay you a further £20. It is sometimes difficult to know who has been affected by these interruptions. If you were affected and we have not credited your account, please call our 24-hour water and water recycling/ sewerage supply query number.
If you’re unhappy with any element of our service, please tell us – we want to know and put things right for the future. Find out how to make a complaint here.
Documents