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Strategic direction statement

Looking ahead 25 years is a challenge. However, we have prepared plans that will equip us to deliver outstanding service, reliability and value for money for our customers.

Our investment so far has provided superb quality drinking water, Blue Flag beaches, excellent river quality and industry-leading leakage management.

We've updated our strateic direction statement to reflect how the world has moved on in the ten years since we first published it in 2007.