Who we are

Water is our business. We handle with care and we don’t cost the earth.

 

A company with purpose

We were the first major utility to enshrine our purpose in the fabric of our company constitution. We work to bring environmental and social prosperity to the region we serve through our commitment to Love Every Drop.

Long-term shareholders

Anglian Water Services Limited is the principal subsidiary of Anglian Water Group Limited, owned by a consortium of long-term investors representing millions of individual pension holders.

Supporting our communities

We’ve been a leading voice in responsible business for a number of years and were named Business in the Community’s Responsible Business of the Year in 2017. In April 2020 we launched a £1 million Positive Difference Fund to support front-line Covid-19 relief efforts.

Pioneers in carbon reduction

We were the first water company to set ambitious targets on reducing both capital and operational carbon. We’ve exceeded our 2020 goals and are on track to reach, and help others to reach, net zero carbon by 2030, as well as reducing carbon in building and maintaining our assets by 70 per cent against a 2010 baseline, by the same date.

A leading employer

We’ve been named Employer of the Year at the 2020 Utility Week Awards, were awarded RoSPA Safe@Work, Safe@Home winner 2020 and hold the RoSPA (Royal Society for the Prevention of Accidents) gold award for health and safety, our 17th year of RoSPA recognition. We’re an inclusive employer, committed to the Social Mobility Pledge; we’re also a Disability Confident employer and hold the Armed Forces Covenant Gold award for employing ex‑servicemen and women.

Planning for the long term

Our 25-year Strategic Direction Statement and 10 outcomes, developed with customers, guide our vision. That vision has helped us supply 600,000 extra homes since 1989 with the same amount of water.

Top-quality service to customers

Our whole organisation is committed to delivering for our customers; we were ranked the top-performing water and water recycling company by Ofwat for the period 2015—2020.

Leading on sustainability

We’ve been awarded the Queen’s Award for Enterprise: Sustainable Development to hold for a further five years from 2020; our strong track record has helped us forge a leading path in sustainable financing for utilities.

Always exploring

Innovation is in our DNA and embedded in our values; we’ve pioneered innovation with customers
through our Shop Window initiative; we’re founder members of Innovate East, and our Water Innovation Network, which has connected more than 250 companies and explored 800 new ideas,
celebrates its 10th anniversary this year.

Contributing to global goals

Our activities and the outcomes we deliver are aligned to the United Nations Sustainable Development Goals. We work in the spirit of all 17 goals but have mapped our work to the 10 where we have the most material impact. In 2021 we were invited to become founding signatories to HRH The Prince of Wales’s Terra Carta, and we are committed to working towards its goals.

Our region

Anglian Water is the largest water and water recycling company in England and Wales by geographic area. We supply water and water recycling services to almost seven million people in the East of England and Hartlepool.

 

 

Compared to other regions, we have a high proportion of flat and low-lying areas, including The Fens in Cambridgeshire and the Norfolk Broads. A quarter of our region lies below sea level which means we are acutely aware of the risk of flooding. And with so few hills providing gravity, we have to use more energy to pump water from place to place.

 

Because of our region’s size, we run more water and water recycling treatment works than elsewhere - 1,257 - which is around a quarter of all the works in England and Wales. This ensures the recycled water we return to nature passes strict quality standards set by law and our regulators.

 

We’re also one of the driest regions in the country; with just 600 millimetres of rain each year, we receive on average, a third less than the rest of England. In fact some areas have lower annual rainfall than Jerusalem which is why it’s vital to look after the water we’ve got.

 

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