Who we are

We were the first major utility to enshrine our purpose in the fabric of our company constitution: our Articles of Association. Our purpose is to bring environmental and social prosperity to the region we serve through our commitment to Love Every Drop.

This is a bold idea about the role we want to play in the world. It acts as a north star for our team and is a genuine promise to our customers, partners and shareholders. We’re constantly challenging ourselves to be the best company we can be, and to make a real and meaningful impact for our customers, communities and the planet.

Anglian Water Services Limited is the principal subsidiary of Anglian Water Group Limited, owned by a consortium of long-term investors representing millions of individual pension holders.

We’ve been a leading voice in responsible business for a number of years and were named Business in the Community’s Responsible Business of the Year all the way back in 2017. Our £1 million Positive Difference Fund, launched in 2020 to support front-line Covid-19 relief efforts, has benefited more than 100,000 people.

We were the first water company to set ambitious targets for reducing both capital and operational carbon. We’re on track to reach net zero carbon by 2030, as well as reducing the carbon in building and maintaining our assets by 70 per cent against a 2010 baseline, by the same date.

We were named Employer of the Year at the 2020 Utility Week Awards; were awarded the Royal Society for Public Health Workplace health and wellbeing award 2021; and hold the RoSPA (Royal Society for the Prevention of Accidents) gold award for health and safety, our 18th year of RoSPA recognition. We’re an inclusive employer, committed to the Social Mobility Pledge; we’re also a Disability Confident employer and hold the Armed Forces Covenant Gold award for employing ex‑servicemen and women.

We lead the water sector in tackling leakage, with water lost per kilometre at half the national average, and are sharing our expertise with others through the Water UK Public Interest Commitment sponsored by our CEO.

Our four long-term ambitions and 10 outcomes, developed with customers, guide our vision. See our Business Model for more details.

Our whole organisation is committed to delivering for our customers; with more than 7.5 million digital interactions in 2021/22 and 91 per cent of our customers rating their interaction with us as ‘great’.

We’ve held the Queen’s Award for Enterprise: Sustainable Development continuously since 2015; our strong track record has helped us forge a leading path in sustainable financing for utilities.

Our size and skill means we can achieve real change at scale. When we innovate, it creates waves. And we’re always setting new standards in our industry and beyond. We’ve pioneered innovation with customers through our Shop Window initiative; we’re founder members of Innovate East; and our Water Innovation Network, now into its 12th year, has connected more than 250 companies and explored more than 800 new ideas.

Our activities and the outcomes we deliver are aligned to the United Nations Sustainable Development Goals. We work in the spirit of all 17 goals but have mapped our work to the 10 where we have the most material impact. Anglian Water is the largest water and water recycling company in England and Wales by geographic area. We supply water and water recycling services to almost seven million people in the East of England and Hartlepool.