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Talking about money can be difficult and sometimes feel like a taboo subject, but it doesn’t need to be. The events over the last few years have meant lots of changes to finances and millions of people are now feeling more worried about money.
Here for you when you need it most
If you’re finding it hard to pay your bills or need some advice, our specially-trained Extra Care Support Team is here to help you find a way forward.
The team can make sure you’re on the right tariff with options such as LITE and Extra LITE tariffs, look at payment plans to help you budget, help you to apply for our priority services register and/or guide you to external help and benefits to help increase your household income.
We never stop looking for ways to help our customers, so if you're worried about paying your bill, or need practical support, see all our support services and tariff options available here.
Your charges explained
To make sure you always get the best value service, we review our water and sewerage charges every February, with any changes then applying from 1 April till 31 March. Like everyone, we’ve been impacted by cost pressures from rising energy prices and inflation. So, to continue to improve services, customers will see an increase to their water bills from 1 April 2023.
Your water bill isn’t just about paying for safe, clean water. It also helps us invest in innovative projects and solutions to ensure a sustainable supply of water to customers across our region for the future, while protecting and enhancing the environment. Read more about the story behind your bill and how it’s being invested.
Frequently Asked Questions
We understand that changes to your bill may mean you have some additional questions as to why and what charges are being spent on. That’s why we’ve provided answers to the most commonly asked questions.