MyAccount app

Our new app puts everything you need in your pocket.

Make payments, check your bills and balance, and stay up to date on what’s going on in your area with our handy alerts.


You can let us know your latest news too. For example, if you’re moving home or you want to ask us for a water meter, you can take care of all that through the app.


Benefits and features

Payments in one place

View past payments you've made, change a Direct Debit, or make a card payment to clear your bill.

Check up on your bills

We'll let you know when your new bills are ready, and you can look through old bills whenever you like.

Get alerts

Check up on reported leaks and service issues near you, so you're always up to date with what's going on in your area.

Log in with a finger or your face

Tap your way into the app with your fingerprint, use Face ID (for iPhone), or set a PIN, if you prefer.

Scan new meter readings

The app uses your phone's torch and camera to read your meter, update your account and if you choose auto-generate a bill.

Sign up to our Priority Services Register

We can help a really wide range of people who need us, with a wide range of practical support. It's simple and easy to register with the MyAccount app.

We've packed it full of handy ways to help you save time and keep up to date on your account, no matter where you are.


Download it now on Google Play or the App Store.