Skip to main content

Household
Business
Developers

Login
Register
News
FAQs
Contact us
I am looking for...
En
- Select Your Language

Message last updated - Tuesday 12^th November 2019

For further updates subscribe

Please fill email id or phone number to subscribe

Subscribe about alert author content

Household
- Household
- Account & Bill
- Services
- Help & Advice
- In the Community
- About Us
- In Your Area
- Switch to Business / Developers
  - Switch to Business / Developers
  - Household
    - Household
    - Account & Bill
    - Services
    - Help & Advice
    - In the Community
    - About Us
    - In Your Area
    - Switch to Business / Developers
    - Login
    - Register
    - News
    - FAQs
    - Contact us
    - En
      - Translate Website
  - Business
    - Business
    - Services
    - Help & Advice
    - Switch to Household / Developers
    - Login
    - Register
    - News
    - FAQs
    - Contact us
    - En
      - Translate Website
  - Developers
    - Developers
    - Login / Register InFlow
    - Development Services
    - Water Services
    - Drainage Services
    - Help & Advice
    - Switch to Household / Business
    - Login
    - Register
    - News
    - FAQs
    - Contact us
    - En
      - Translate Website
- Login
- Register
- News
- FAQs
- Contact us
- En
  - Translate Website

[{"Steam":"Household","Selected":true,"ListofMenu":[{"name":"Account & Bill","anchorAttr":"href=\"/account-and-bill/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"1","submenu":[{"name":"MyAccount","anchorAttr":"href=\"/account-and-bill/my-account/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","submenu":[{"name":"MyAccount app","anchorAttr":"href=\"/account-and-bill/my-account/myaccount-app/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"}]},{"name":"Tariffs and charges","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Charges explained","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/charges-explained/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"},{"name":"Standard rates","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/standard-rates/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Other charges","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/other-charges/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"WaterSure","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/watersure/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Apply for WaterSure","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/watersure/apply-for-watersure/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"WaterSure eligibility","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/watersure/watersure-eligibility/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"}]},{"name":"AquaCare Plus","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/aquacare-plus/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Apply for AquaCare Plus","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/aquacare-plus/apply-for-aquacare-plus/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"AquaCare Plus eligibility","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/aquacare-plus/aquacare-plus-eligibility/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"}]},{"name":"LITE","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/lite/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"SoLow","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/solow/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Northstowe","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/northstowe-tariff/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Woods Meadow","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/woods-meadow/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Sewerage abatements","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/sewerage-abatements/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Surface water drainage","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/surface-water-drainage/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Apply for reduced standing charges","anchorAttr":"href=\"/account-and-bill/tariffs-and-charges/surface-water-drainage/reduced-standing-charges-apply/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]}]},{"name":"Moving home","anchorAttr":"href=\"/account-and-bill/moving-home/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Landlords and letting agents","anchorAttr":"href=\"/account-and-bill/moving-home/landlords-and-letting-agents/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"},{"name":"Tell us you're moving","anchorAttr":"href=\"/account-and-bill/moving-home/tell-us-you-are-moving/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"Pay my bill","anchorAttr":"href=\"/account-and-bill/pay-my-bill/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Set up a payment plan","anchorAttr":"href=\"/account-and-bill/pay-my-bill/set-up-a-payment-plan/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"},{"name":"Pay by card","anchorAttr":"href=\"/account-and-bill/pay-my-bill/pay-by-card-form/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Set up a direct debit","anchorAttr":"href=\"/account-and-bill/pay-my-bill/set-up-a-direct-debit/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"Provide a meter reading","anchorAttr":"href=\"/account-and-bill/provide-a-meter-reading/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"How to read your meter","anchorAttr":"href=\"/account-and-bill/provide-a-meter-reading/how-to-read-your-meter/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"},{"name":"High water use","anchorAttr":"href=\"/account-and-bill/provide-a-meter-reading/high-water-use/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Claim for a leakage allowance","anchorAttr":"href=\"/account-and-bill/provide-a-meter-reading/high-water-use/leakage-allowance-claim/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]}]},{"name":"FAQs","anchorAttr":"href=\"/account-and-bill/faqs/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"}]},{"name":"Services","anchorAttr":"href=\"/services/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","submenu":[{"name":"Water supply","anchorAttr":"href=\"/services/water-supply/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","submenu":[{"name":"Pipework responsibility","anchorAttr":"href=\"/services/water-supply/pipework-responsibility/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"},{"name":"Private water supply","anchorAttr":"href=\"/services/water-supply/private-water-supply/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Leakage","anchorAttr":"href=\"/services/water-supply/leakage/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Report a leak","anchorAttr":"href=\"/services/water-supply/leakage/report-a-leak/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"How we fix leaks","anchorAttr":"href=\"/services/water-supply/leakage/how-we-repair-leaks/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"Pressure management","anchorAttr":"href=\"/services/water-supply/leakage/pressure-management/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"}]},{"name":"Monitoring drinking water quality","anchorAttr":"href=\"/services/water-supply/monitoring-drinking-water-quality/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"Switch to a water meter","anchorAttr":"href=\"/services/switch-to-a-water-meter/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Switch to metered charges","anchorAttr":"href=\"/services/switch-to-a-water-meter/switch-to-metered-charges/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"},{"name":"Our meter fitting programme","anchorAttr":"href=\"/services/switch-to-a-water-meter/our-meter-fitting-programme/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Apply for a water meter","anchorAttr":"href=\"/services/switch-to-a-water-meter/our-meter-fitting-programme/apply-for-a-meter/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]},{"name":"Smart meters","anchorAttr":"href=\"/services/switch-to-a-water-meter/smart-meters/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Smart metering trial","anchorAttr":"href=\"/services/switch-to-a-water-meter/smart-meters/smart-metering-trial/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]},{"name":"Replacing meters","anchorAttr":"href=\"/services/switch-to-a-water-meter/replacing-meters/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"Sewers and drains","anchorAttr":"href=\"/services/sewers-and-drains/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Flooding","anchorAttr":"href=\"/services/sewers-and-drains/flooding/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","submenu":[{"name":"Sewer responsibility","anchorAttr":"href=\"/services/sewers-and-drains/flooding/sewer-responsibility/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]},{"name":"Keeping sewer pipes clear","anchorAttr":"href=\"/services/sewers-and-drains/keeping-sewer-pipes-clear/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Private pumping stations","anchorAttr":"href=\"/services/sewers-and-drains/private-pumping-stations/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"FAQs","anchorAttr":"href=\"/services/faqs/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"}]},{"name":"Help & Advice","anchorAttr":"href=\"/help-and-advice/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","submenu":[{"name":"Save water","anchorAttr":"href=\"/help-and-advice/save-water/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","submenu":[{"name":"Water usage calculator","anchorAttr":"href=\"/help-and-advice/save-water/water-usage-calculator/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"},{"name":"Free water saving home visit","anchorAttr":"href=\"/help-and-advice/save-water/free-water-saving-home-visit/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Book a free home visit","anchorAttr":"href=\"/help-and-advice/save-water/free-water-saving-home-visit/book-a-free-home-visit/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]},{"name":"Water saving tips","anchorAttr":"href=\"/help-and-advice/save-water/water-saving-tips/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Water saving quiz","anchorAttr":"href=\"/help-and-advice/save-water/water-saving-tips/water-saving-quiz/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"In the garden","anchorAttr":"href=\"/help-and-advice/save-water/water-saving-tips/in-the-garden/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","submenu":[{"name":"Order a garden kit","anchorAttr":"href=\"/help-and-advice/save-water/water-saving-tips/in-the-garden/order-a-garden-kit/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"5"},{"name":"Inspirational gardens","anchorAttr":"href=\"/help-and-advice/save-water/water-saving-tips/in-the-garden/inspirational-gardens/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5"},{"name":"Use of chemicals in the garden","anchorAttr":"href=\"/help-and-advice/save-water/water-saving-tips/in-the-garden/use-of-chemicals-in-the-garden/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5"}]}]},{"name":"Doing our bit","anchorAttr":"href=\"/help-and-advice/save-water/doing-our-bit/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"Drinking water advice","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Where your water comes from","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/where-your-water-comes-from/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"},{"name":"Keeping water healthy","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/keeping-water-healthy/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Self diagnosis","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/self-diagnosis/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Lead","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/lead/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Book a free lead test","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/lead/book-a-free-lead-test/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]},{"name":"Cloudy water","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/cloudy-water/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Discoloured water","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/discoloured-water/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Hard water","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/hard-water/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Taste and smells","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/taste-and-smells/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Chlorine and disinfectant taste and smells","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/taste-and-smells/chlorine-and-disinfectant-taste-and-smells/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","submenu":[{"name":"Order a non return valve","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/taste-and-smells/chlorine-and-disinfectant-taste-and-smells/order-a-non-return-valve/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"5"}]}]},{"name":"Bits, stains and slime","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/bits-stains-and-slime/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Fluoride","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/fluoride/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Keeping fish","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/keeping-fish/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Water softeners","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/water-softeners/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Water quality factsheets","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/water-quality-factsheets/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Mains water flushing","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/mains-water-flushing/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"Plumbing","anchorAttr":"href=\"/help-and-advice/plumbing/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Sewer connections","anchorAttr":"href=\"/help-and-advice/plumbing/sewer-connections/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","submenu":[{"name":"Private treatment systems","anchorAttr":"href=\"/help-and-advice/plumbing/sewer-connections/private-treatment-systems/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"Advice for boat owners","anchorAttr":"href=\"/help-and-advice/plumbing/sewer-connections/advice-for-boat-owners/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"}]},{"name":"Regulations","anchorAttr":"href=\"/help-and-advice/plumbing/regulations/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Apply for compliance","anchorAttr":"href=\"/help-and-advice/plumbing/regulations/apply-for-compliance/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"Enforcement policy","anchorAttr":"href=\"/help-and-advice/plumbing/regulations/enforcement-policy/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"}]},{"name":"Find a plumber","anchorAttr":"href=\"/help-and-advice/plumbing/find-a-plumber/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Planning some plumbing work?","anchorAttr":"href=\"/help-and-advice/plumbing/planning-some-plumbing-work/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Weirs for storage cisterns","anchorAttr":"href=\"/help-and-advice/plumbing/planning-some-plumbing-work/weirs-for-storage-cisterns/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]},{"name":"Burst and leaking pipes","anchorAttr":"href=\"/help-and-advice/plumbing/burst-and-leaking-pipes/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Stop tap","anchorAttr":"href=\"/help-and-advice/plumbing/burst-and-leaking-pipes/stop-tap/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"Get ready for winter","anchorAttr":"href=\"/help-and-advice/plumbing/burst-and-leaking-pipes/get-ready-for-winter/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","submenu":[{"name":"Before winter sets in","anchorAttr":"href=\"/help-and-advice/plumbing/burst-and-leaking-pipes/get-ready-for-winter/before-winter-sets-in/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"5"},{"name":"Temperatures take a tumble","anchorAttr":"href=\"/help-and-advice/plumbing/burst-and-leaking-pipes/get-ready-for-winter/temperatures-take-a-tumble/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5"},{"name":"Frozen pipes","anchorAttr":"href=\"/help-and-advice/plumbing/burst-and-leaking-pipes/get-ready-for-winter/frozen-pipes/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5"}]}]},{"name":"Water reuse","anchorAttr":"href=\"/help-and-advice/plumbing/water-reuse/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Checking for leaks","anchorAttr":"href=\"/help-and-advice/plumbing/checking-for-leaks/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Fixing a leak","anchorAttr":"href=\"/help-and-advice/plumbing/fixing-a-leak/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"Sewage flooding","anchorAttr":"href=\"/help-and-advice/sewage-flooding/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Extra support","anchorAttr":"href=\"/help-and-advice/extra-support/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Priority services","anchorAttr":"href=\"/help-and-advice/extra-support/priority-services/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","submenu":[{"name":"Apply for priority services","anchorAttr":"href=\"/help-and-advice/extra-support/priority-services/apply-for-priority-services/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]},{"name":"Bogus callers","anchorAttr":"href=\"/help-and-advice/extra-support/bogus-caller/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Help paying your bill","anchorAttr":"href=\"/help-and-advice/extra-support/help-paying-your-bill/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Anglian Water assistance fund","anchorAttr":"href=\"/help-and-advice/extra-support/help-paying-your-bill/anglian-water-assistance-fund/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]},{"name":"Sign language interpreter","anchorAttr":"href=\"/help-and-advice/extra-support/sign-language-interpreter/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Extra Care Assessment","anchorAttr":"href=\"/help-and-advice/extra-support/extra-care-assessment/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Extra care assessment form","anchorAttr":"href=\"/help-and-advice/extra-support/extra-care-assessment/extra-care-assessment-form/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]}]},{"name":"FAQs","anchorAttr":"href=\"/help-and-advice/faqs/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"}]},{"name":"In the Community","anchorAttr":"href=\"/in-the-community/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","submenu":[{"name":"Schools","anchorAttr":"href=\"/in-the-community/schools/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","submenu":[{"name":"Education centres","anchorAttr":"href=\"/in-the-community/schools/education-centres/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","submenu":[{"name":"Book an education centre","anchorAttr":"href=\"/in-the-community/schools/education-centres/book-an-education-centre/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"Environmental education centre","anchorAttr":"href=\"/in-the-community/schools/education-centres/environmental-education-centre/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"}]},{"name":"Primary outreach","anchorAttr":"href=\"/in-the-community/schools/primary-outreach/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Book an outreach session","anchorAttr":"href=\"/in-the-community/schools/primary-outreach/book-an-outreach-session/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]},{"name":"Secondary outreach","anchorAttr":"href=\"/in-the-community/schools/secondary-outreach/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Primary resources","anchorAttr":"href=\"/in-the-community/schools/primary-resources/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Eco schools","anchorAttr":"href=\"/in-the-community/schools/primary-resources/eco-schools/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]},{"name":"Secondary resources","anchorAttr":"href=\"/in-the-community/schools/secondary-resources/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Greater Peterborough UTC","anchorAttr":"href=\"/in-the-community/schools/greater-peterborough-utc/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"College of West Anglia","anchorAttr":"href=\"/in-the-community/schools/college-of-west-anglia/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"Protecting our environment","anchorAttr":"href=\"/in-the-community/protecting-our-environment/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Managing water resources","anchorAttr":"href=\"/in-the-community/protecting-our-environment/managing-water-resources/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","submenu":[{"name":"Our water resources","anchorAttr":"href=\"/in-the-community/protecting-our-environment/managing-water-resources/our-water-resources/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"Consumption survey","anchorAttr":"href=\"/in-the-community/protecting-our-environment/managing-water-resources/consumption-survey/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"}]},{"name":"Our biodiversity work","anchorAttr":"href=\"/in-the-community/protecting-our-environment/our-biodiversity-work/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Osprey project","anchorAttr":"href=\"/in-the-community/protecting-our-environment/our-biodiversity-work/osprey-project/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"Pool frog","anchorAttr":"href=\"/in-the-community/protecting-our-environment/our-biodiversity-work/pool-frog/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"Nightingale project","anchorAttr":"href=\"/in-the-community/protecting-our-environment/our-biodiversity-work/nightingale-project/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"Water for wildlife","anchorAttr":"href=\"/in-the-community/protecting-our-environment/our-biodiversity-work/water-for-wildlife/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"RiverCare and BeachCare","anchorAttr":"href=\"/in-the-community/protecting-our-environment/our-biodiversity-work/rivercare-and-beachcare/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"Operational sites","anchorAttr":"href=\"/in-the-community/protecting-our-environment/our-biodiversity-work/operational-sites/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"Flourishing environment fund","anchorAttr":"href=\"/in-the-community/protecting-our-environment/our-biodiversity-work/flourishing-environment-fund/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"Invasive non-native species and biosecurity","anchorAttr":"href=\"/in-the-community/protecting-our-environment/our-biodiversity-work/invasive-non-native-species-and-biosecurity/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"Natural capital","anchorAttr":"href=\"/in-the-community/protecting-our-environment/our-biodiversity-work/natural-capital/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"}]},{"name":"Climate change","anchorAttr":"href=\"/in-the-community/protecting-our-environment/climate-change/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Carbon management","anchorAttr":"href=\"/in-the-community/protecting-our-environment/climate-change/carbon-management/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"Adapting to climate change","anchorAttr":"href=\"/in-the-community/protecting-our-environment/climate-change/adapting-to-climate-change/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"Renewable energy","anchorAttr":"href=\"/in-the-community/protecting-our-environment/climate-change/renewable-energy/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","submenu":[{"name":"Solar energy","anchorAttr":"href=\"/in-the-community/protecting-our-environment/climate-change/renewable-energy/solar-energy/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"5"},{"name":"Solar energy at Empingham","anchorAttr":"href=\"/in-the-community/protecting-our-environment/climate-change/renewable-energy/solar-energy-at-empingham/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5"},{"name":"Solar energy at Grafham Water","anchorAttr":"href=\"/in-the-community/protecting-our-environment/climate-change/renewable-energy/solar-energy-at-grafham-water/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5"}]}]},{"name":"Why Keep It Clear","anchorAttr":"href=\"/in-the-community/protecting-our-environment/why-keep-it-clear/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Free products","anchorAttr":"href=\"/in-the-community/protecting-our-environment/why-keep-it-clear/free-products/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","submenu":[{"name":"Order Keep it Clear products","anchorAttr":"href=\"/in-the-community/protecting-our-environment/why-keep-it-clear/free-products/keep-it-clear/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"5"}]}]},{"name":"Caring for our coastline","anchorAttr":"href=\"/in-the-community/protecting-our-environment/caring-for-our-coastline/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Doing our bit","anchorAttr":"href=\"/in-the-community/protecting-our-environment/caring-for-our-coastline/doing-our-bit/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","submenu":[{"name":"Aerial surveys","anchorAttr":"href=\"/in-the-community/protecting-our-environment/caring-for-our-coastline/doing-our-bit/aerial-surveys/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"5"},{"name":"BeachCare","anchorAttr":"href=\"/in-the-community/protecting-our-environment/caring-for-our-coastline/doing-our-bit/beachcare/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5"},{"name":"Blue crabs","anchorAttr":"href=\"/in-the-community/protecting-our-environment/caring-for-our-coastline/doing-our-bit/blue-crabs/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5"},{"name":"Misconnections","anchorAttr":"href=\"/in-the-community/protecting-our-environment/caring-for-our-coastline/doing-our-bit/misconnections/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5"},{"name":"Water sampling","anchorAttr":"href=\"/in-the-community/protecting-our-environment/caring-for-our-coastline/doing-our-bit/water-sampling/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5"}]},{"name":"Bathing water performance and awards","anchorAttr":"href=\"/in-the-community/protecting-our-environment/caring-for-our-coastline/bathing-water-performance-and-awards/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"Meet the team","anchorAttr":"href=\"/in-the-community/protecting-our-environment/caring-for-our-coastline/meet-the-team/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"}]},{"name":"Pollution prevention","anchorAttr":"href=\"/in-the-community/protecting-our-environment/pollution-prevention/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Catchment management","anchorAttr":"href=\"/in-the-community/protecting-our-environment/catchment-management/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Our vision and plan","anchorAttr":"href=\"/in-the-community/protecting-our-environment/catchment-management/our-vision-and-plan/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"Working together","anchorAttr":"href=\"/in-the-community/protecting-our-environment/catchment-management/working-together/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"}]},{"name":"Surface water management","anchorAttr":"href=\"/in-the-community/protecting-our-environment/surface-water-management/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"Charity partnerships","anchorAttr":"href=\"/in-the-community/charity-work/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"About WaterAid","anchorAttr":"href=\"/in-the-community/charity-work/about-wateraid/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"},{"name":"Supporting WaterAid","anchorAttr":"href=\"/in-the-community/charity-work/supporting-wateraid/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Raising awareness","anchorAttr":"href=\"/in-the-community/charity-work/raising-awareness/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Breast Cancer Now","anchorAttr":"href=\"/in-the-community/charity-work/breast-cancer-now/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"Community volunteering","anchorAttr":"href=\"/in-the-community/community-volunteering/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Community talks","anchorAttr":"href=\"/in-the-community/community-talks/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Wisbech regeneration","anchorAttr":"href=\"/in-the-community/wisbech-regeneration/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Leisure","anchorAttr":"href=\"/in-the-community/leisure/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"}]},{"name":"About Us","anchorAttr":"href=\"/about-us/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","submenu":[{"name":"Who we are","anchorAttr":"href=\"/about-us/who-we-are/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","submenu":[{"name":"Group structure","anchorAttr":"href=\"/about-us/who-we-are/group-structure/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","submenu":[{"name":"Our board","anchorAttr":"href=\"/about-us/who-we-are/group-structure/our-board/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]},{"name":"What we do","anchorAttr":"href=\"/about-us/who-we-are/what-we-do/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Our charges","anchorAttr":"href=\"/about-us/who-we-are/what-we-do/our-charges/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]},{"name":"Recognition","anchorAttr":"href=\"/about-us/who-we-are/recognition/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Responsible Business of the Year","anchorAttr":"href=\"/about-us/who-we-are/recognition/responsible-business-of-the-year/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]},{"name":"Investors","anchorAttr":"href=\"/about-us/who-we-are/investors/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Regulators","anchorAttr":"href=\"/about-us/who-we-are/regulators/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Governance","anchorAttr":"href=\"/about-us/who-we-are/governance/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Terms of reference","anchorAttr":"href=\"/about-us/who-we-are/governance/terms-of-reference/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"Terms of appointment","anchorAttr":"href=\"/about-us/who-we-are/governance/terms-of-appointment/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"}]},{"name":"Our suppliers","anchorAttr":"href=\"/about-us/who-we-are/our-suppliers/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Project partners","anchorAttr":"href=\"/about-us/who-we-are/our-suppliers/project-partners/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","submenu":[{"name":"@one magazine","anchorAttr":"href=\"/about-us/who-we-are/our-suppliers/project-partners/one-magazine/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"5"}]},{"name":"Doing business with others","anchorAttr":"href=\"/about-us/who-we-are/our-suppliers/doing-business-with-others/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"}]},{"name":"Sustainability","anchorAttr":"href=\"/about-us/who-we-are/sustainability/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Managing sustainability","anchorAttr":"href=\"/about-us/who-we-are/sustainability/managing-sustainability/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"Love Every Drop","anchorAttr":"href=\"/about-us/who-we-are/sustainability/love-every-drop/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"Our 10 customer outcomes","anchorAttr":"href=\"/about-us/who-we-are/sustainability/our-10-customer-outcomes/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"Our 12 ambitious business goals","anchorAttr":"href=\"/about-us/who-we-are/sustainability/our-12-ambitious-business-goals/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"Our progress","anchorAttr":"href=\"/about-us/who-we-are/sustainability/our-progress/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"}]},{"name":"Management systems","anchorAttr":"href=\"/about-us/who-we-are/management-systems/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"Our reports","anchorAttr":"href=\"/about-us/our-reports/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Reports search","anchorAttr":"href=\"/about-us/our-reports/reports-search/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"}]},{"name":"Our strategies and plans","anchorAttr":"href=\"/about-us/our-strategies-and-plans/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Future challenges","anchorAttr":"href=\"/about-us/our-strategies-and-plans/future-challenges/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","submenu":[{"name":"A right to water","anchorAttr":"href=\"/about-us/our-strategies-and-plans/future-challenges/a-right-to-water/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"Water allocation through effective water trading","anchorAttr":"href=\"/about-us/our-strategies-and-plans/future-challenges/water-allocation-through-effective-water-trading/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"Trading theory for practice","anchorAttr":"href=\"/about-us/our-strategies-and-plans/future-challenges/trading-theory-for-practice/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"Markets, water shares and drought - lessons from Australia","anchorAttr":"href=\"/about-us/our-strategies-and-plans/future-challenges/markets-water-shares-and-drought---lessons-from-australia/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"Strategic direction statement","anchorAttr":"href=\"/about-us/our-strategies-and-plans/future-challenges/strategic-direction-statement/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"}]},{"name":"Customer engagement forum","anchorAttr":"href=\"/about-us/our-strategies-and-plans/customer-engagement-forum/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Minutes from panel meetings","anchorAttr":"href=\"/about-us/our-strategies-and-plans/customer-engagement-forum/minutes-from-panel-meetings/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]},{"name":"Our Plan 2015 to 2020","anchorAttr":"href=\"/about-us/our-strategies-and-plans/2015-to-2020/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Our Plan 2020 to 2025","anchorAttr":"href=\"/about-us/our-strategies-and-plans/2020-2025/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Initial Assessment of Plans","anchorAttr":"href=\"/about-us/our-strategies-and-plans/2020-2025/initial-assessment-of-plans/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"PR14 reconciliation July 2019","anchorAttr":"href=\"/about-us/our-strategies-and-plans/2020-2025/pr14-reconciliation-july-2019/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"},{"name":"Draft Determination","anchorAttr":"href=\"/about-us/our-strategies-and-plans/2020-2025/draft-determination/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"}]},{"name":"Assessing our progress","anchorAttr":"href=\"/about-us/our-strategies-and-plans/assessing-our-progress/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Drought plan","anchorAttr":"href=\"/about-us/our-strategies-and-plans/drought-plan/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Water resources management plan","anchorAttr":"href=\"/about-us/our-strategies-and-plans/water-resources-management-plan/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Draft water resources management plan 2019","anchorAttr":"href=\"/about-us/our-strategies-and-plans/draft-water-resources-management-plan/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","submenu":[{"name":"Water resources market information","anchorAttr":"href=\"/about-us/our-strategies-and-plans/draft-water-resources-management-plan/water-resources-market-information/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"}]},{"name":"Water recycling long term plan","anchorAttr":"href=\"/about-us/our-strategies-and-plans/water-recycling-long-term-plan/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"Core customer information","anchorAttr":"href=\"/about-us/core-customer-information/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Unresolved complaints","anchorAttr":"href=\"/about-us/core-customer-information/unresolved-complaints/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"}]},{"name":"Legal","anchorAttr":"href=\"/about-us/legal/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Data sharing","anchorAttr":"href=\"/about-us/legal/data-sharing/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","submenu":[{"name":"Information requests","anchorAttr":"href=\"/about-us/legal/data-sharing/information-requests/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4"},{"name":"Environmental information requests","anchorAttr":"href=\"/about-us/legal/data-sharing/environmental-information-requests/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4"}]},{"name":"Privacy notice","anchorAttr":"href=\"/about-us/legal/privacy-notice/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"Media","anchorAttr":"href=\"/about-us/media/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Fast facts","anchorAttr":"href=\"/about-us/media/fast-facts/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"}]},{"name":"Public affairs","anchorAttr":"href=\"/about-us/public-affairs/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Anglian Water and you","anchorAttr":"href=\"/about-us/public-affairs/anglian-water-and-you/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"},{"name":"Public policy","anchorAttr":"href=\"/about-us/public-affairs/public-policy/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Stakeholder engagement","anchorAttr":"href=\"/about-us/public-affairs/stakeholder-engagement/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"FAQs","anchorAttr":"href=\"/about-us/faqs/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"}]}]},{"Steam":"Business","Selected":false,"ListofMenu":[{"name":"Services","anchorAttr":"href=\"/business/services/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"1","submenu":[{"name":"Switching supplier","anchorAttr":"href=\"/business/services/switching-supplier/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2"},{"name":"Final effluent","anchorAttr":"href=\"/business/services/final-effluent/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Final effluent application form","anchorAttr":"href=\"/business/services/final-effluent/final-effluent-application-form/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"}]},{"name":"Trade effluent","anchorAttr":"href=\"/business/services/trade-effluent/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Domestic waste discharge licence","anchorAttr":"href=\"/business/services/domestic-waste-discharge-licence/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"}]},{"name":"Help & Advice","anchorAttr":"href=\"/business/help-and-advice/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","submenu":[{"name":"Water fittings regulations","anchorAttr":"href=\"/business/help-and-advice/water-fittings-regulations/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2"},{"name":"Working with farmers","anchorAttr":"href=\"/business/help-and-advice/working-with-farmers/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Meet the team","anchorAttr":"href=\"/business/help-and-advice/working-with-farmers/meet-the-team/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"},{"name":"Slug it Out","anchorAttr":"href=\"/business/help-and-advice/working-with-farmers/slug-it-out/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]}]}]},{"Steam":"Developers","Selected":false,"ListofMenu":[{"name":"Development Services","anchorAttr":"href=\"/developers/development-services/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"1","submenu":[{"name":"Pre-development services","anchorAttr":"href=\"/developers/development-services/pre-planning-services/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2"},{"name":"Planning services","anchorAttr":"href=\"/developers/development-services/planning-services/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Asset encroachment","anchorAttr":"href=\"/developers/development-services/planning-services/asset-encroachment/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"}]},{"name":"Self-lay","anchorAttr":"href=\"/developers/development-services/self-lay/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"New appointments and variations","anchorAttr":"href=\"/developers/development-services/new-appointments-and-variations/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Surface water policy","anchorAttr":"href=\"/developers/development-services/surface-water-policy/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Green water","anchorAttr":"href=\"/developers/development-services/green-water/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Water efficiency incentive","anchorAttr":"href=\"/developers/development-services/water-efficiency-incentive/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Our services & fees","anchorAttr":"href=\"/developers/development-services/services-and-charges/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"DART","anchorAttr":"href=\"/developers/development-services/services-and-charges/dart/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"}]},{"name":"Locating our assets","anchorAttr":"href=\"/developers/development-services/locating-our-assets/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Our performance","anchorAttr":"href=\"/developers/development-services/our-performance/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"}]},{"name":"Water Services","anchorAttr":"href=\"/developers/water-services/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","submenu":[{"name":"New water connections","anchorAttr":"href=\"/developers/water-services/new-connection/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2"},{"name":"New water mains","anchorAttr":"href=\"/developers/water-services/new-water-mains/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Water mains diversion","anchorAttr":"href=\"/developers/water-services/water-mains-diversion/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Contaminated land","anchorAttr":"href=\"/developers/water-services/contaminated-land/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Fire guidance","anchorAttr":"href=\"/developers/water-services/fire-guidance/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Boundary and wall boxes","anchorAttr":"href=\"/developers/water-services/boundary-and-wall-boxes/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Approved plumber/contractor","anchorAttr":"href=\"/developers/water-services/approved-plumbers/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Approved sectored contractor","anchorAttr":"href=\"/developers/water-services/approved-plumbers/approved-sectored-contractor/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"},{"name":"APLUS approved plumbers","anchorAttr":"href=\"/developers/water-services/approved-plumbers/aplus-approved-plumbers/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"Water fittings regulations","anchorAttr":"href=\"/developers/water-services/water-fittings-regulations/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Water reuse and solar hot water systems","anchorAttr":"href=\"/developers/water-services/water-fittings-regulations/water-reuse-and-solar-hot-water-systems/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"}]},{"name":"Field supply","anchorAttr":"href=\"/developers/water-services/field-supply/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"}]},{"name":"Drainage Services","anchorAttr":"href=\"/developers/drainage-services/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","submenu":[{"name":"Connect to the sewer network","anchorAttr":"href=\"/developers/drainage-services/connect-to-sewer-network/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2"},{"name":"Designing a public sewer","anchorAttr":"href=\"/developers/drainage-services/designing-a-public-sewer/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Requisition of a public sewer","anchorAttr":"href=\"/developers/drainage-services/requisition-of-a-public-sewer/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Building over or near our assets","anchorAttr":"href=\"/developers/drainage-services/building-over-or-near-our-assets/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Diverting a public sewer","anchorAttr":"href=\"/developers/drainage-services/diverting-a-public-sewer/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Sewer adoptions","anchorAttr":"href=\"/developers/drainage-services/sewer-adoptions/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Guidance on Deeds","anchorAttr":"href=\"/developers/drainage-services/sewer-adoptions/guidance-on-deeds/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"},{"name":"Land Registry Plans","anchorAttr":"href=\"/developers/drainage-services/sewer-adoptions/land-registry-plans/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"},{"name":"Legal fees","anchorAttr":"href=\"/developers/drainage-services/sewer-adoptions/legal-fees/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3"}]},{"name":"First time sewerage system - S101A","anchorAttr":"href=\"/developers/drainage-services/first-time-sewerage-system---s101a/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Sustainable drainage systems","anchorAttr":"href=\"/developers/drainage-services/sustainable-drainage-systems/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Register as a sewerage contractor","anchorAttr":"href=\"/developers/drainage-services/register-as-a-sewerage-contractor/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Sewerage contractor search","anchorAttr":"href=\"/developers/drainage-services/sewerage-contractor-search/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Legal & Telemetry","anchorAttr":"href=\"/developers/drainage-services/legal-agreements/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","submenu":[{"name":"Ten steps to telemetry","anchorAttr":"href=\"/developers/drainage-services/legal-agreements/telemetry/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3"}]}]},{"name":"Help & Advice","anchorAttr":"href=\"/developers/help-and-advice/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","submenu":[{"name":"Building a new home","anchorAttr":"href=\"/developers/help-and-advice/building-a-new-home/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2"},{"name":"Replacing my existing water supply","anchorAttr":"href=\"/developers/help-and-advice/replacing-my-existing-supply/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Home renovations","anchorAttr":"href=\"/developers/help-and-advice/home-renovations/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Developing a new site","anchorAttr":"href=\"/developers/help-and-advice/developing-a-new-site/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Developing a new apartment block","anchorAttr":"href=\"/developers/help-and-advice/developing-a-new-apartment-block/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Developing a new non-household site","anchorAttr":"href=\"/developers/help-and-advice/developing-a-new-non-household-site/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Temporary Building Supply","anchorAttr":"href=\"/developers/help-and-advice/temporary-building-supply/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Standpipe hire","anchorAttr":"href=\"/developers/help-and-advice/standpipe-hire/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Contact Development Services","anchorAttr":"href=\"/developers/help-and-advice/development-services-contacts/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"Contact form","anchorAttr":"href=\"/developers/help-and-advice/contact-us/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"},{"name":"FAQs","anchorAttr":"href=\"/developers/help-and-advice/faqs/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2"}]}]}]

Home
Account & Bill
Pay my bill
Pay by card

Pay by card

Terms of Use
Privacy Notice
Modern Slavery
Accessibility
Sitemap
Cookie Settings

Copyright © 2019 Anglian Water Services Limited. All rights reserved

Registered in England No. 2366656.

Registered Office: Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6XU

Copyright © 2019 Anglian Water Services Limited. All rights reserved

Registered in England No. 2366656.

Registered Office: Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6XU

Looks like you’re using an unsupported browser.

In order to use the latest features on our website,

you’ll need to upgrade your browser to the latest version.

Thank you