What are LITE and Extra LITE and how can they help?
We created our LITE and Extra LITE tariffs as one of the ways we can support you if have a low disposable income and you’re struggling to pay your water bill.
Based on your individual situation you could get a discount of up to 50% on your water and sewerage charges by switching to one of these tariffs.
How do I switch tariffs?
Our Extra Care team are here to help find the right tariff and explore other ways to help you stay on top of your bill.
Simply answer a few straightforward questions online or over the phone by calling us on 0800 232 1963 and we’ll see if you’re able to switch tariff or we’ll recommend other ways we can help.
These tariffs are only available if you have a water meter at home and you’re paying measured charges. If you don’t have a meter, we’ll fit one for free. You can find out more about getting one fitted here.
What happens after I’ve switched?
Once you’re on LITE or Extra LITE, you’ll need to keep on top of your payments to keep your discount. If you don’t make your payments, we’ll move you back onto our standard tariff and you won’t be able to reapply for a discount for another 12 months.
If you’re already behind on your bill, our Extra Care team can help you set up on a payment plan to make sure your payments are covering what you’re using as well as helping to clear your bill.