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Message last updated - Saturday 02nd December 2023
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Message last updated - Saturday 02nd December 2023
Message last updated - Saturday 02nd December 2023
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Our standard rate is the main tariff for the majority of household customers, and you’ll be put onto it when you first set up your account with us.
If you use our water and/or wastewater services we will normally charge you the standard rate. This means you’ll either pay metered charges, unmetered charges or assessed charges.
Metered charges
If your home has a water meter or is billed on an assessed measured basis, your bill is based on the water you use, plus a fixed charge. Find out more ways we can help if you're metered.
Metered | Fixed charge per year | Charge per cubic metre |
---|---|---|
Water supply | £33.00 |
£1.9368 |
Sewerage services (including surface water drainage) |
£97.00** |
£1.9510 |
Sewerage services (without surface water drainage) |
£52.00** |
£1.9510 |
£33.00
£1.9368
Sewerage services (including surface water drainage)
£97.00**
£1.9510
Sewerage services (without surface water drainage)
£52.00**
£1.9510
Metered | Fixed charge per year | Charge per cubic metre |
---|---|---|
Water supply | £30.50 |
£1.6853 |
Sewerage services (including surface water drainage) | £92.75** |
£1.7100 |
Sewerage services (without surface water drainage) | £50.75** |
£1.7100 |
£30.50
£1.6853
£92.75**
£1.7100
£50.75**
£1.7100
Unmetered charges
If you don’t have a water meter, your bill is based on the Rateable Value (RV) of your home, plus a fixed charge. This rateable value was fixed back in March 1990 and takes into account factors including: the size of your home; the number of rooms; and your local amenities. The rateable value of your home is no longer set by councils, but we must still base our charges on those values. Find out more about unmetered charges here.
As an unmetered customer, you might be able to save money on your bill if you switch to a water meter, as you’ll only pay for the water you use. Find out more about how you can switch to a meter.
Unmetered | Fixed charge per year* | Charge per pound of RV |
---|---|---|
Water Supply | £317.30 |
£0.1820 |
Sewerage services (including surface water drainage) | £345.70** |
£0.1781 |
Sewerage services (without surface water drainage) | £300.70** |
£0.1781 |
£317.30
£0.1820
£345.70**
£0.1781
£300.70**
£0.1781
Unmetered | Fixed charge per year* | Charge per pound of RV |
---|---|---|
Water Supply | £274.35 |
£0.1558 |
Sewerage services (including surface water drainage) | £307.00** |
£0.1583 |
Sewerage services (without surface water drainage) | £265.00** |
£0.1583 |
£274.35
£0.1558
£307.00**
£0.1583
£265.00**
£0.1583
We also have specific tariffs for certain areas in our region such as Northstowe, Woods Meadow, Finningley, and Hartlepool.
Fixed charges
A fixed charge is included in all bills. And it covers the costs of providing the service to you, our customers, and contributes to the costs of:
We’re here to help
If you have any questions about your bill, or think you should be on a different Tariff, please speak to our friendly Extra Care support team, or explore our interactive support guide.