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Our standard rate is the main tariff for the majority of household customers, and you’ll be put onto it when you first set up your account with us.
If you use our water and/or wastewater services we will normally charge you the standard rate. This means you’ll either pay metered charges, unmetered charges or assessed charges.
Metered charges
If your home has a water meter or is billed on an assessed measured basis, your bill is based on the water you use, plus a fixed charge. Find out more ways we can help if you're metered.
Metered charges - standard rate for 2023-24
**includes a fixed charge of £24 to cover highway drainage.
Metered charges - standard rate for 2022-23
**includes a fixed charge of £24 to cover highway drainage.
Unmetered charges
If you don’t have a water meter, your bill is based on the Rateable Value (RV) of your home, plus a fixed charge. This rateable value was fixed back in March 1990 and takes into account factors including: the size of your home; the number of rooms; and your local amenities. The rateable value of your home is no longer set by councils, but we must still base our charges on those values. Find out more about unmetered charges here.
As an unmetered customer, you might be able to save money on your bill if you switch to a water meter, as you’ll only pay for the water you use. Find out more about how you can switch to a meter.
Unmetered charges - standard rate for 2023-24
*Up to RV £1,000 **includes a fixed charge of £24 to cover highway drainage.
Unmetered charges - standard rate for 2022-23
*Up to RV £1,000 **includes a fixed charge of £24 to cover highway drainage.
We also have specific tariffs for certain areas in our region such as Northstowe, Woods Meadow, Finningley, and Hartlepool.
Fixed charges
A fixed charge is included in all bills. And it covers the costs of providing the service to you, our customers, and contributes to the costs of:
- Supplying fresh clean water.
- Collecting and treating wastewater (both foul sewerage, surface water drainage and highway drainage). Find out more about sewerage charges.
We’re here to help
If you have any questions about your bill, or think you should be on a different Tariff, please speak to our friendly Extra Care support team, or explore our interactive support guide.