Our services & fees

Our charges for 2020-2021 are published below and are valid from 1 April 2020 to 31 March 2021.


For all our services, payments can be made:

  • via our portal InFlow
  • by phone using your credit/debit card - call us on 0345 60 66 087, option 4, option 1 (08:00 to 17:00 Monday to Friday)
  • internet banking/BACs.


If paying by phone, please have your InFlow application number ready as a reference.


If paying by BACs, please quote your InFlow application number as the reference number. Our account details are:

Account number: 10276367
Sort code: 20-43-71


Our water connections quotations are valid for 3 months.


All water mains terms are valid for 6 months.


Our VAT number is: 514060002


Documents in relation to our stakeholder consultations in how we enact Ofwat's new charging rules are available to view below.

Consultation on Developer Charges for 2020