Charging Arrangements Consultation

Each year we publish our Development Services’ charging arrangements for the services that we offer.

On occasions, Ofwat will update their rules for how the Water Industry should charge their customers. Ofwat have recently reconsulted on additional changes to their rules which impact charging arrangements from 2022 onwards.

You can find more information about these changes and our suggested proposal in our consultation document here.

This consultation is made up of 3 phases

Phase 1: Consultation opens on future charging arrangements

Launching in September 2021 we asked our customers their views on the core principles we use to develop our charging arrangements through an online survey that has now closed. Thanks to everyone who took the time to complete our survey.

Phase 2: Working together

In early November 2021 we ran online webinars with customers to get more detailed thoughts and feedback on the suggested changes and how we balance charges against these core principles. You can view our webinar session here

You can find a summary of Phase 1 and Phase 2 of our consultation here.

Phase 3: Publishing our plans

Finally, we’ll share with you our proposed changes for how we’ll approach our charging arrangements before we issue the 2022-23 charges towards the end of this financial year.


Want to know more about the charging arrangements?

We’re happy to provide more detail.

Don Maher, Head of Non-Household Services

James Ball, Head of Development Services Delivery

Grace Such, Customer Experience Manager


Development Services Charging Arrangements Consultation 2021