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If you are a domestic customer you cannot switch retailers.
Only non-household customers such as businesses, charities and public sector organisations with business premises can choose their water retailer.
The market opened for competition on 1 April 2017. From that date, any business operating in England has the option to switch their retailer if you are an eligible customer.
If you are not sure if you are an eligible customer for the market, take a look at Open Water’s eligibility guide.