If your account has a brought forward balance, we may call or text you to remind you of this and request payment. 

The easiest way to prevent this is to let us know if you are unable to make payment by the date detailed on your bill, or in line with you payment arrangement. We're happy to help manage your account with you.

If you have already made payment, depending on the method used, this can take a short while to update on our systems and be allocated to your account. Therefore you may on occasion still receive calls.

If you have had a call from a Debt Collections Agency about your Anglian Water account, we do work with a number of third party companies who assist us with account management. It is nothing to worry about, and we advise you to make contact with them to discuss the account balance and your circumstances so that the best support is offered and provided.

If an Anglian Water representative calls at your door, we encourage you to check their identity. Everyone who visits on our behalf always carries an identity card which they will happily give you to inspect. It has a Braille strip on the back and the freephone number for Anglian Water.

If you are still not sure, please take their card and close the door while you call us on 0800 145 145 open 24/7 all year round.

You can contact us if you'd like to discuss your account further.