We have a number of ways we can support you, depending on the type of help you need.

.If you need help with your bills, take a look at our Extra Care support and find out about our discounted tariffs, affordable payment plans and how to access independent advice. Filling in an Extra Support form will allow us to identify what support is best based on your circumstances.

You can also get free independent advice from a debt charity called Stepchange. You can call them on 0800 138 1111 or visit their website

We also offer a wide range of practical support through our Priority Services Register, which is completely free! Once signed up we may periodically review your needs on the register, to make sure it is benefitting you in the right way.

To find out more about the services available under the register and how you can join, view our Priority Services page. 

This can include...
- reading meters
- knock and wait service
- large print bills
and many more!.

If you need further help, visit our Contact Us page for all the ways to speak to us.