It's difficult for me to discuss the exact details of your bill, however you can sign-up to manage a wide range of elements relating to your account online using MyAccount. You can add a meter read and have a bill produced instantly.

This service also allows you to add extra properties, update your contact details, bank details and set your preferences for paperless billing. As well as setting up payment alerts etc.

You can Contact us to request information on your charges and have a bill produced if needed.