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Message last updated - Friday 05th December 2025
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Message last updated - Friday 05th December 2025
Message last updated - Friday 05th December 2025
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Booklets and payment cards are sent out automatically when a payment arrangement has been set on your account, as long as the first payment is due in 35 days time.
If the first payment is after this time, the booklet/card will be sent when it reaches this timeframe.
The level of service to receive them is 5 working days. If you haven't received yours in this time, or your require a replacement please Contact us.
If you would like more information on other payment arrangements that we offer please visit our ways to pay your bills page.