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Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here

Welcome

If you're unhappy with any element of our service, please tell us - we want to know and put things right for the future.

We don't want you to be unhappy therefore we take all complaints received seriously. Please get in touch to see if we can help resolve your complaint.

If your issue is regarding billing and accounts, please call us on 0345 266 5841, or for Operational issues please call 03457 145 145.

Alternatively, you can find a full list of available contact methods and opening times on our Contact us page.

Please visit our How to make a complaint page for more information.

 

You can find our Our core customer information if you'd like to know more about our Codes of practice. 

This details what you can expect from us, and what we'll do to make amends if we fail to meet any of our service standards.