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Our WaterCare services are here for you if you need a helping hand. We offer support through our Priority Services Register and Extra Care Support, and you can get support from one of these or both of them – whatever’s right for you.
It’s completely free to be added to our Priority Services Register, and once you’ve signed up you can stay on it for as long as you like. If you have any questions, you can find more information on our Priority Services page. You can sign up through our online service MyAccount.
Alternatively one of our contact centre agents would be happy to talk you through the process, please see our Contact us information.
We do offer Extra Care Support also to help you manage your account. We'll be happy to review your account to make sure we're doing all we can to support you based on your current circumstances.