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Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.
We can't change your tariff if your charges are based on the rateable value of the property. This is a fixed yearly charge.
Your charges are not affected by how many people are in your property or how much water you use. You can switch to a water meter to ensure that you only pay for the water you use. We then have the option of reviewing your charges and seeing how we can best support you.
If you'd like to speak to us about this, please Contact us.