If your Direct Debit has been cancelled and you're not sure why, please contact us and we'll look into this for you.

Otherwise your bank will be able to provide information on why this was cancelled. 

If there's a balance outstanding, we'll send you a bill asking for the balance to be paid in full, but if this is not affordable, you can reset your direct debit by completing our direct debit form.

For more information about available payment methods, visit our Ways to pay your bill page.