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Help paying your bill

We understand that bills aren’t always the first thing on your mind. You may be recovering from an illness, or going through other life changes that affect your finances and we want you to feel like you can talk to us about it.

If you are worried about your water bill you can call our team on 0800 169 3630 who are specially trained to handle sensitive issues and are dedicated to giving you the help you need. We call this our Extra Care Support.

Extra Care Support can help

People who need temporary support

We can support you when experiencing life changes, such as bereavement, divorce, job loss and recovering from hospital treatment through our time to breathe service as well as look at the best tariff for you.

Mental health

1 in 6 people experience a mental health problem. We all struggle at times which can have an impact on finances. We want to help and have a number of ways you can speak to us including telephone, email and live chat where we'll work with you to provide the right support.


We understand providing unpaid care can have an effect on your stress levels and financial situation. We can check you're on the best tariff as well as look at flexible payment options. If you're caring for someone who doesn't live in your home you can register them for our Priority Services Register too.

People who have difficulty with understanding and communication

We can look at a number of ways to support you, from having someone call you to talk through your bill or we could arrange a home visit to talk in person. You can also choose for a friend or relative to help manage your account.


Here’s how we can help

Who else can help?

Free and confidential advice is also available from the following organisations