A higher than expected bill is often the first sign you’re using more water than normal. And while there may be an obvious reason for the increase, such as recent building work at home or a new addition to the family, it could signal a leak or problems with your plumbing.
Leaks can waste a lot of water if they’re not fixed quickly. If you think you’ve a leak and have a water meter, try the following:
Shared water
In some cases, particularly older properties which have been converted into flats, there may be a joint or shared water supply. So rather than indicating a leak, the meter could be recording water being used by a neighbour. If this could be the case, call us on 03457 145 145 and we'll investigate.
If you discover a leak
Arrange for it to be repaired as soon as possible, Our online search tool WaterSafe lists approved plumbers in your area. You may be able to claim an allowance for additional water recorded on your meter during the leak. For more details call 03457 919 155 or use our online form.
Leakage allowances
Checking for leaks leaflet