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23 December 2016
20 December 2016
15 December 2016
To provide a current meter reading please complete the details below. You will also need to provide us with your account number which can be found on the front of your bill.
* Required fields
Your account number is a 9 digit number that can be found on the front of your most recent bill.
Please provide the reason for submitting the meter reading.
The meter serial number can be found on page 2 of your most recent bill and will be made up of both numbers and letters, for example 98M145698 or 98M145699C. Alternatively the serial number is also shown on the face of your meter. Please make a note of it when you take your reading.
Reading your meter is easy. You will have either a Type 1, 2 or 3 as shown below. Please remember to include any leading zeros when taking your reading.
If you have an older style meter, your display should look like meter type 1 or 2. The black digits with white background indicate the cubic metres used and will be the digits you submit in your meter reading. Please tell us the first five digits only. So in the example shown, the meter reading would be 00158.
If you have a digital meter, your display should look like this. Please tell us all the digits in the top row only. So in the example the meter reading would be 000189. These meters flash alternative screens from time to time. This is completely normal and indicates your meter screen is working correctly.
All our water meters have been approved and tested by the manufacturers to ensure accuracy and reliability. If you think your meter is giving an inaccurate reading we will gladly test it for you. If your meter is inaccurate we will replace it and adjust your bill accordingly. However we will charge you for the test if the meter is shown to be accurate.
If there is any additional information such as convenient times to call that will help us read your meter in the future, please enter the details in the text box below.
Please complete all the required sections above before submitting the form.
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Registered in England No. 2366656. Registered Office: Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6XU