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Problems paying your bill

One pound coin dropped into water

Having enough money to pay your bills can sometimes be a bit of a challenge. If you’re finding it hard, call us as soon as possible on our helpline 0800 169 3630 and we will work with you to come up with a payment plan.

For your information

Who else can help?

You can get independent advice from:

If you receive Income Support, the Department of Work and Pensions (DWP) may be able to arrange for direct payment from your Income Support; Pension Credit; Employment Support Allowance or Job-Seekers Allowance to pay for your water bill. The DWP are unlikely to give you money, but may be able to help in other ways.

We will also take into consideration recommendations made by independent financial advisors.

Anglian Water Assistance Fund (AWAF)

This independent organisation tries to provide assistance to customers of Anglian Water who are experiencing financial hardship. Find out how the fund can help you and how you can apply.

You could be eligible for our LITE tariff

LITE, Low Income Tariff for Eligible Households, has been designed to help customers in financial difficulty with little disposable income.

Find out more here and to register your interest.


Pension Credit

Pension Credit is an entitlement for people aged 60 or over living in Great Britain. This could mean extra money for you every week.

You can apply for Pension Credit if you are:

  • Aged 60 and over
  • Live in the UK and
  • Have a weekly income of less than £159.35* if you are single or £243.25* if you are part of a couple.
* during 2017-18

Applying is easy

Call freephone 0800 99 1234 or visit the Pension Credit website for more details.

Special assistance for vulnerable customers

We like to give tailor-made services to customers who may, from time to time, need a bit of extra help. Find out more here.


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Registered in England No. 2366656. Registered Office: Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6XU