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Update Address Details

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To help us accurately update your details, please let us know which of the following best describes you:

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We're directing you to Landlord TAP, who we're in partnership with. There you'll be able to view and maintain your property portfolio online in one easy to use place.

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If your move date is more than 5 weeks in advance, we are unable to update your request. Please complete this form nearer the time giving 10 working days notice if you require us to read your meter.

Non household and business owners

If you are a non household or business customer please do not complete this form.

Changes in the water market in April 2017 now requires you to notify your water retailer of any changes in address. If you are unsure who this might be, please refer to your last bill. Alternatively you can find information about the changes on the Open Water website.  


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Registered in England No. 2366656. Registered Office: Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6XU