This requires vast amounts of equipment and enough sewer pipes to go around the world twice, and while we work hard to ensure our assets operate effectively, we’re acutely aware that if something does go wrong and sewage escapes from the system, it can impact the local water quality, wildlife and other users. We're working hard to minimise pollution incidents from our assets and would like you to help us identify issues as they arise.
What is sewage pollution?
The most obvious sign of pollution in a stream or river is the presence of sewage solids in the water, but there may also be other indicators such as:
Pollution can kill fish and other aquatic life and affect the water’s biodiversity, its quality and how it’s used for agricultural purposes.
Reporting sewage pollution
If you see sewage pollution, call our hotline as soon as possible on 03457 145 145. We’re open 24 hours a day, every day of the year and calls are free from a BT landline.
We’ll ask you:
If we’re responsible, we’ll: