26 October 2023


Our first ‘Your water, your say’ session in March 2023 was attended by a wide range of individuals, community groups and stakeholders. It helped to inform our business plan for 2025-30 which we submitted at the start of October 2023 to Ofwat for assessment. Our second 'Your water, your say' meeting in November 2024 allowed customers to hear about our plan and ask us questions about it. Your questions covered:


  • Resilient clean water supply
  • Wastewater services and storm overflows
  • Environmental challenges and carbon neutrality
  • Affordability and customer services


A copy of the presentation presented at our first session in March 2023 as well as a record of the questions that were asked are available via the links below:


Presentation from March 2023

Meeting minutes from March 2023


The second session was held on 28 November.

The presentation is available here.

The notes from the session are available here.

Responses to all questions submitted can be found here.