Help if you’re a metered customer

If your home has a water meter or is billed on an assessed measured basis, you only pay for the water you use, plus a fixed charge.

How we calculate your charges and payments

For customers on a water meter and a monthly payment scheme: Once a year, after we’ve read your water meter and generated your bill, we calculate your payments for the next 12 months. This is based on your current account balance, your expected water usage, plus standing charges. ​

If your annual bill is generated before April, your payments are calculated based on the current 2022/23 charges until April, and the new 2023/24 charges from April onwards, up to the date of your next annual bill. ​

For example, John has his meter read annually on 1 October. His payments are calculated using the current water rates until 31 March 2023, then on the new estimated charges from 1 April 2023 until 30 September. The total is then divided into equal payments over the 12-month period. ​
Learn about how we calculate your charges and payments.


Small swaps to save ​
Having a water meter means you only pay for the water you use – so by using less, you can save water, energy and money. Saving money can be a difficult and sensitive topic, but we’re here to help in any way we can. That’s why we’re sharing some of our favourite small swaps to save both water and energy here. ​

Stay in control of your bill​
Simply log in or sign up to MyAccount and in just a few simple steps you can check your water usage, bills and payments, let us know if you’ve moved, manage your contact details to be the first to know about any updates in your area and much more. 


Need help with your bill?

Our Extra Care Support team has helped over 330,000 customers in the past year. We can help you find a personalised plan, including payment options and other benefits.