Flooding can be awful and a very upsetting experience. We work very hard to stop any flooding from our sewers, but for various reasons flooding does sometimes happen.
We and other organisations are responsible for managing flood situations and the information below outlines who's responsible for what and who to contact if you do unfortunately, experience a flood.
The Flood and Water Management Act 2010 made County Councils and Unitary Authorities the Lead Local Authorities (LLFAs) for their area. They are responsible for preparing and maintaining a plan for dealing with the risks of flooding from surface water, groundwater and ordinary watercourses in consultation with members of the public and the organisations listed.
LLFAs are also required to investigate any significant flooding incidents and publish the results. The map links below can tell you more about LLFAs in your area.
Your local county council highways department is responsible for surface water pipes which take rainwater from roads, pavements and road gullies.
Lead local flood authorities
Select from the list of county for information relating to LLFAs in your area.
Sewer flooding is often beyond our control. Pipes can become blocked, especially when cooking fat, wipes and other items are put down the drain instead of in the bin.
During extreme weather, periods of intense or prolonged rainfall or melting snow can overwhelm sewers, as they cannot carry the extra water away fast enough.
At times of flood, river banks may burst and the rising river levels can stop sewer outflows from working properly. Flood water can get into the sewers and push sewage back up pipes, causing a water surge. If this happens, although we're not the cause of the problem, we can offer guidance and some help to clean up externally.
All of this can push sewage back up the pipes and cause them to surcharge. In these circumstances we are not liable for any problems caused by the flooding, though we can offer some limited help to clean-up.
Find out more about how we can help in the event of a sewage flood.