If you decide being on metered charges isn’t for you, you can switch back anytime in the first two years, and we’ll guarantee you won’t pay more than your unmeasured charges during this period.
If you have the meter fitted alongside a successful switch to one of our discounted tariffs (Watersure, Aquacare Plus, LITE or Extra LITE) and in the future you revert to our standard tariff, you’ll have two years from that point to decide if you want to switchback.
Once you’ve let us know you’re interested, we'll be in touch to talk about the next steps.
Step 1 – We’ll call to arrange an appointment Step 2 – Our team will check to see if a meter can be fitted Step 3 – we’ll fit your meter and put you in control of what you use
You can also call us on 03457 919 155 to book your appointment, and It’s all completely free.
What happens next?
We'll call you back and arrange a time to carry out a survey to find the best place to fit your meter. This is normally outside in the footpath. While one of our experts are there, they’ll also give you free equipment, tips and advice to save water in your home to help you save more money on your bills.
If we can't find a suitable place outside, our plumber or member of our dig team will arrange a further visit to prepare an area for the meter; if this happens, we'll make good the area once the ground has settled.
What if I can’t have a meter fitted?
It doesn’t happen very often but if we can’t find the right location for your meter, then you will be eligible for Assessed Measured charges. We’ll ask some questions about your usage, number of people in your household to work out the best way to help you save money.